- Acquire and clean productivity data for presentation to stakeholders- Create schedules, monitor, approve, and report hours worked for the Customer Care department- Review and share compliments from customers with the appropriate team member and management- Create appreciation and recognition methods to support team morale- Develop and maintain documentation for attendance related infractions

- Oversaw and administered corporate accounts including Slack, G Suite, Microsoft 365, and Adobe. - Designed, implemented, and evaluated security awareness training to uphold a risk assessment score consistently below 10 on a scale where 100 denotes maximum risk and 0 signifies optimal security.- Managed our AWS S3 environment, specifically handling bucket management by identifying and resolving file-related issues affecting workflows.- Actively participated in daily scrums and weekly sprint planning sessions, aligning tasks and objectives with Agile methodologies to maintain project coherence.- Spearheaded the establishment of a Jira-based help desk and employee portal while leveraging its capabilities for efficient asset management, Agile/Kanban-based project oversight, and centralized tracking of software releases.- Leveraged Confluence to create comprehensive runbooks in collaboration with the Software Development team while developing an extensive knowledge base that contributed to a 15% reduction in help desk tickets.

- Directed and supervised a team of up to 35 employees, conducting monthly performance evaluations and actively contributed to hiring and onboarding procedures.- Utilized Grafana for application health monitoring, promptly notifying Software Engineers of any identified issues.- Produced stakeholder reports using Excel and presented findings during our weekly scrum meetings.- Devised and executed Standard Operating Procedures (SOPs), optimizing workflows and reducing product preparation time by 15%.- Effectively guided and managed employees through the company’s highest peak in business, handling a 38% workload surge compared to the previous year.

- Orchestrated streamlined data transfer into client-provided templates, ensuring accuracy and brevity.- Employed VBA to develop batch file renaming tools, reducing product timelines by up to 20%.- Demonstrated exceptional work ethic and self-initiative by effectively managing workload and meeting deadlines while working remotely.- Thrived in high-pressure environments, consistently meeting deadlines while maintaining accuracy, even with limited resources.- Collaborated with Software Engineers to prioritize initiatives for the Data Specialist team.

- Applied acute attention to detail and adept time management to secure precise power cable connections, mitigating safety risks effectively.- Delegated tasks proficiently and orchestrated production workflows to meet heightened demand for appliances, ensuring timely completion and shipment of products.- Maintained adherence to rigorous deadlines, optimizing product finishing and shipping procedures to uphold high levels of customer satisfaction.

- Ascended from Technician to Sales Manager to Franchise District Manager within one year, overseeing operations across 11 stores spanning 2 states.- Achieved a 25% reduction in operational defects and incidents by spearheading the design and implementation of enhanced SOPs.- Formulated and implemented daily sales reports, fostering increased transparency and insight for the management team.- Cultivated and secured lucrative B2B opportunities, resulting in a 15% upsurge in revenue.

- Cultivated exceptional customer service skills while honing sales techniques at Wireless Advocates.- Consistently identified and resolved customer issues, demonstrating a customer-centric approach.- Effectively escalated complex customer concerns to the appropriate personnel, ensuring timely resolution.- Empowered customers by providing comprehensive education on the latest technological advancements.- Expertly guided customers through the wireless service enrollment process, securing them the most cost-effective plans.- Maintained a comprehensive understanding of the latest electronic devices to enhance customer recommendations.

- Developed a strong foundation in customer service, inventory management, and technical support at Walmart.- Gained valuable experience interacting with diverse customers and adapting communication styles to suit individual needs.- Contributed to inventory accuracy by actively participating in audits and ensuring system integrity.- Demonstrated problem-solving skills by brainstorming and troubleshooting customer issues.- Worked across various departments, including Electronics, Photo, and Wireless, showcasing versatility and adaptability.- Consistently delivered exceptional customer service, exceeding expectations and fostering positive customer relationships.- Maintained up-to-date knowledge of the latest tech trends, providing expert guidance to customers on product selection and usage.