Andriy Ivanchenko Email & Phone Number

Berlin, Germany

Kyiv, Kyiv City, Ukraine

Kyiv, Kyiv City, Ukraine

• Responded to Customer Support Cases and Escalations in a timely manner
• Pro-actively monitored the customers’ activities and resolved or escalated the customers’ issues;
• Drove the issues resolution and custom solutions implementation;
• Managed technical discovery sessions to gather Customer requirements;
• Conducted Data and Configuration audits to verify integration prior to launch, and assist in other testing/QA activities in support of getting your Customers live;
• Drove prove-of-concept projects;