Sort out disputes between consumers and financial businesses.

Supporting two Commercial Banking Relationship Managers each with a portfolio of 250+ clients. Daily contact with the managers to prioritise and structure workloads.Managed customers daily banking transactions, over the telephone and via email.Taking ownership in resolving customer queries and complaint handling.Building closer relationships with clients to understand their needs.Passionate about delivering excellent, trusted service by always putting myself in the customer’s shoes, making them my top priority.

Developed a portfolio of Business accounts, meeting Face to Face, Telephone or email.Retaining over 250 clients including TV stars from BBC and Sky.Achieved 106 per cent increase in value of portfolio from March 2010 to Feb 2011.Promoted cross-selling of financial products.Performed excellent customer service, the first point of contact and problem-solving skills.Employed pricing and negotiation skills, maintaining profitable discretionary pricing in line with risk criteria.

Supporting a portfolio of Business accounts in difficulty with the aim to help them return to Good Book and reduce the risk of loss to the Bank. Developed the team’s behaviours and put in practice the right systems to achieve a Four-Star Audit.Area Manager of Credit rated team as Exemplar. 111 accounts placed back to Good Book team in 2005.

Personal ManagerRisk Control Security ClerkOffice AdministrationCashier – Sterling and Foreign exchangeFire MarshallProperty Manager

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