Provide excellent customer service to customers, as well as systems design, service and consulting. Manage logistics for product inventory, equipment rentals, and repair services. Also responsible for fulfilling customer orders, invoicing, and providing accurate service estimates and quotations. Engineer unique solutions to customers’ communication needs, including, but not limited to: two-way radio systems, WLAN, and audio systems.Other responsibilities include maintaining IT infrastructure, multiple data networks, and developing custom web applications and solutions to support business operations.

Information and Technology Systems AdministratorManage and monitor LAN/WAN network services;Recommend and acquire equipment replacements and upgrades;Maintain an inventory of all network devices;Draft and maintain LAN/WAN documentation and processes;Introduce and integrate new technologies into existing environments;Perform routine audits of systems and software;Installing, configuring, updating and maintaining server software/hardware;High-level and low-level problem troubleshooting;Replacing failed hardware and addressing system problems;Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues;Installing software upgrades and security patches, and monitoring for intrusion signs;Assessing where the organization stands as far as IT system performance/efficiency, compared to where it would like to be, and compiling recommendations on how to improve performance and improve overall organization value.Designed and built a flexible, expandable outdoor Wi-Fi system used to provide Internet access to vendors and staff at the annual event at Loring Park.Specialized in utilizing zero-to-little cost Open Source technologies that benefit the organization while reducing complexity and maintenance requirements.

Facilitate clients using the district’s auditoriums and provide technical support for systems and equipment, as well as coordinating staff in the facility.

Responsible for the design and implementation of lighting design and sound design, as well as overseeing the technical direction of the sound and lighting crew and equipment/technologies used in productions.

Facilitate clients using the district’s auditoriums and provide technical support for systems and equipment. Design lighting plots and operate equipment on behalf of client when requested.

Technology Solutions ProviderIntegrating Innovation, Intelligence, and Imagination

Seasonal JobResponsible for managing a technical staff to support in-park technical operations.Design, maintain, and repair technical systems and devices including, but not limited to: audio, visual, lighting, and atmospheric effects for the park.Also advise on technical-related decisions for the Live Entertainment department.Recently, developed audio control system using open source ARM architecture for various uses in the park for HAUNT.