I am an accomplished and results-oriented professional with extensive experience in leading end-to-end business operations and driving company growth and revenue. I excel in supporting company strategy, including growth and transformational initiatives, and ensure operational excellence through the standardization of practices, risk assessment, and review of key metrics. My proven track record includes optimizing operational efficiency through the development and implementation of policies and procedures, effectively managing operating budgets, and resolving cost variances. I have a demonstrated expertise in ensuring timely task and project completion with a strong focus on safety, service, quality, and cost. I assist local, regional, and global sales initiatives by partnering with key clients and delivering a high level of client focus. Known for my exceptional leadership skills, I motivate teams to exceed performance targets and achieve operational excellence. With over 17 years of progressive leadership in operations management, I've honed my expertise at OnTrac by fostering strategic relationships and championing business process improvement. As Director of Operations, my mission is to enhance service quality and cost-effectiveness, aligning with OnTrac's dedication to operational excellence. I bring a diverse perspective to our team, ensuring that our values of safety, engagement, and efficiency resonate at every level.At OnTrac, my leadership over 800+ staff and 1500+ drivers has yielded exceptional results, including the development of employee recognition programs that have cultivated a positive work environment. My focus on resolving cost variances and managing the operating budget has been instrumental in steering the company towards its financial goals, with innovative policies and procedures that underscore my commitment to delivering excellence in every facet of our operations.
