• Provided needs analyses, curriculum development for employee, team, and leadership development efforts, career development management, skill assessment, coaching/mentoring, and change management consultation for the organization• Developed, implemented, and facilitated leadership development cohort programs for C-Suite and other leadership populations within the organization• Led and implemented functional competency identification program• Partnered with senior strategy teams to design and implement knowledge transfer strategy of leadership cohort learnings • Facilitated one-on-one coaching, classroom training, and customized teambuilding (including but not limited to Predictive Index, Clark Wilson 360, Meyers-Briggs Type Indicator, DiSC & Strengthsfinder) solutions for business clients• Partnered with the organization to identify training and development needs by conducting job and task analyses to determine knowledge and skill requirements based on department goals and objectives and/or organizational goals and objectives.• Designed and delivered training and development programs by identifying learning objectives and selecting instructional methodologies; certifying trainers; assigning instructors and/or personally conducting training; preparing training and resource manuals; selecting and using appropriate training media; and evaluating training effectiveness by assessing application of learning to job performance. • Provided input to the training and development budget by negotiating service and fees/expenses of trainers, consultants and other third-party providers; and ensuring that limited resources are used most effectively.• Oversaw the creation, maintenance and communication of the annual training calendar. • Led cross functional teams formed to support the creation of employee development initiatives for both domestic and internationally-based employees

• Oversaw day to day operations of corporate training department (Education Work Center)• Identified and allocated Education resources to support how the work is getting done• Collaborated and negotiated successfully with strategy teams to set realistic expectations for delivering optimal education solutions for the organization • Responsible for identification of tactical and strategic priorities for the Education Work Center• Aligned the work to corporate operational goals and company direction• Established clear integrated commitments for individual resources supporting the Education Work Center• Built increased work center capacity to deliver ‘just in time’, online, and micro-learning solutions

• Delivered a wide range of corporate trainings across the organization including leadership, professional development, teambuilding, new hire, technology, and diversity trainings• Facilitated training and coaching for Vanguard’s Accelerated Management programs• Provided individualized coaching to Vanguard employees outside of the classroom• Consulted with internal business partners to develop customized training solutions• Developed training for high potential leaders in the organization (“Learning from Leaders”)• Led Leadership Development project which successfully analyzed and refined hiring strategies for Vanguard’s Accelerated Management programs• Conducted extensive needs assessments for internal business partners around hiring and development• Created methodology and process for client engagements involving Sawtooth MaxDiff scaling software• Developed individualized assessment tools, including hiring guides, case studies, and role plays for employee selection• Created and successfully implemented skills development workshop to enhance client relationship and sales for a customer service department of over 300 • Redesigned and successfully piloted training program for large Institutional partner• Created instructional short video on managing the pressures of balancing departmental metrics against client service in a call center environment• Created and implemented learning measurement strategies and evaluations• Developed course materials including participant workbooks, media, job aids, and comprehensive instructor notes• Consulted successfully with clients to understand business goals, establish varied recommendations, and gain buy-in on training strategy

Conducted individual, family, and couples therapy with court-referred clients. Provided onsite therapy to children within Chicago Public School system. • Developed pilot program for grief and loss therapy groups within Chicago Public Schools. • Provided expert witness testimony on neglect and abuse cases. • Conducted agency trainings on family therapy and sexual abuse

Provided individual, family and group counseling to individuals and families impacted by sexual abuse. Coordinated “Men Choosing Alternatives to Violence” (MCAV) program, doubling program client base during tenure. Facilitated MCAV groups with resistant client base, including attorneys, physicians, and executives. • Provided exclusive court-ordered treatment for Kent County Probation Department. • Taught domestic violence seminars for local agencies and Kent County Probation Department. • Provided consultation to state and county lawmakers in development of domestic violence legal policy.

Conducted individual and group therapy with children and adolescents in residential treatment setting. Established agency protocol for adolescent psychoeducation groups. Supervised staff of six child care workers. Developed and implemented comprehensive treatment plans. Provided training to staff on crisis management and behavioral interventions.