Program design and development: build programs for onboarding, systems training, leadership development, cultural values, high-risk population management, and human resources.Needs assessment: lead cross-functional teams to determine training solutions based on topics, learner attributes, delivery methods, and adult learning theoryTraining creation: e-learning, video, print, and instructor-led training; plan user experience, write content, draft visual animations, select and purchase images, and build in educational technology tools (Articulate 360, Adobe CC for audio and video editing)Content management: administer an LMS and build curricula, in-person events, and company-wide training eventsMetrics analysis: gathered and evaluated user data to develop assessments to measure learner successInnovation: build artificial intelligence (AI) training scenarios using emerging technologiesProject management: lead project teams using industry best practices, proactive communication, and team organization strategies

Oversaw the daily operations and responsibilities of Training & Education Specialists and Instructional Designers responsible for delivering training to Quartz staff.Planned, developed, and implemented training programs to serve the needs of the organization, including business operations, compliance, cultural development, personal skills, new-hire orientation, and leadership.Coordinated participation on project teams and identified training needs to fulfill project goals and requirements.Assessed learning needs and recommended improvements and enhancements to training services; coordinated the delivery of new training courses and programs.Developed and maintained positive working relationships with leaders across the organization to promote shared goals for staff success and performance.

Designed and developed e-learning and on-site training for internal employees.- worked with subject-matter experts to gather content - developed training plans to meet stakeholders' timelines- created lesson plans, reference guides, training bulletins, outlines and content maps- built storyboards- created or requisitioned graphics- developed e-learning in Storyline- recorded and edited video- delivered on-site training- administered a learning management system (LMS)- created reports to track learner success

- Consulted with business stakeholders to perform needs analysis and create project plan- Held project meetings to organize key participants and set expectations- Collaborated with SMEs to gather content or create new content- Developed elearning objects to meet organizational training needs- Consulted on change management strategies and communication plans

Designed online courses and on-site training sessions that helped customers use Renaissance products to achieve their goals for K-12 education. Developed services to teach users the features of products along with the best practices that help them get the most from their product implementation. Wrote scripts and storyboards, developed activities, drafted visual animations, selected images, and researched best practices.

Communicated the benefits of Renaissance Learning products to teachers and administrators at the school, district, and state levels; matched Renaissance solutions to schools' goals for student achievement and growth. Wrote and edited business proposals, interpreted technical documents, crafted persuasive letters and executive summaries, and created visual product presentations.

Worked with businesses and individuals to provide written products tailored to their needs. Listened to the customer's goals to internalize and refine the message for the intended audience.For Businesses:Turned raw idea documents into marketing and advertising copy - landing pages, newsletters, brochures, bios, proposals, and press releases. For Individuals:Worked one-on-one to learn the customer's needs, goals, and personality, and helped focus those components into resumes, cover letters, college entrance letters and letters of intent, purpose statements, and articles.

Led a team under deadlines; handled public relations in an online community; published online magazine. Duties included developing public awareness of World Green, providing fresh content, and fostering an online community. Wrote articles and newsletters, edited a team of writers, and acted as the PR contact for World Green on multiple social networks. While I was Editor, traffic to World Green increased tenfold.

Selected prose and poetry; designed and laid out journal; edited short stories and essays; wrote author contracts; led a team of editors and readers.

Prepared lessons and conducted class for Composition, Technical Writing, and Creative Writing courses; evaluated student performance and assigned grades.

Learned the process of publishing books from beginning stages to finished product; wrote jacket copy and catalog advertisement copy for published books.