Daily tasks in my role include managing our help desk team, training all staff in a multitude of areas in IT and the company, account management for all our retail clients, primary point of contact between owners and managers of each company we support, billing administration assistant to keep licensing and services up to to date to avoid hemorrhaging money, order a variety of equipment (computers, network hardware, servers, backup servers), project management, on-prem to cloud migrations, cloud to cloud migrations, escalation assistance, and sales of our MSP services. I work closely with ownership to help grow this amazing organization based on my insight and experiences, daily.

My role in this position was to be the front line support for all of our retail clients. I handled all technology requests with a glowing smile and attitude. Requests came in via phone and email, which were expected to be handled within a 2 hour SLA window during business hours, and an 8 hour window outside of business hours. I took great pride in getting every client a response within the hour, to the best of my ability. Any issue I was not able to handle within an appropriate amount of time, was escalated to higher level technicians.

Upon my last semester of school at NHTI, I was required to get an internship. I was having a difficult time finding a position, as most companies were looking for someone with a bit of experience. When I found Neltogic Computer, they were not hiring, but I took it upon myself to submit a support ticket on their website. Netlogic management loved the appitude and decided to give me a chance. When it was my time to shine, I shined, and was quickly offered a Level 1 Help Desk position based on my raving personality and acceptional ability to absorb the information being taught to me.

Throughout my career I've identified an interesting niche in the technology world. Every day, non-technical, people need computers and don't have three to four thousands dollars to buy a high end machine. Most every day people do not even know where to start or what to look at when purchasing a computer. All they know is the opinion of a store representative or what they hear on YouTube before their trip down to the store. With Definitely Recommend, users don't have to think! By submitting a request with details that outline their intentions of the device, our staff will Find, Order, and Ship the device to the users door step! Allowing users to get the device they deserve for an appropriate price. Start building your dreams today with a device that will get the job done. Contact us at Def Rec today!

Assisted professional hard-scapers maintain landscapes, build gorgeous patios, outdoor kitchens and private outdoor paradises for families around New England. My boss at the time was hesitant to hiring me due to my age and lack of experience but he took a chance. I was given praise for my ability to learn quickly and do what I was told. Towards the end of my time here I was running trucks and helping on some key projects with the team as a trusted laborer.

Delivered Pizza, washed dishes, kept up with the maintenance of the front dinning area to ensure customer satisfaction at the restaurant.