Andrew B. Email & Phone Number

Dallas, Texas, United States

• Facilitated seamless integration of user feedback and stakeholder requirements into product development, enhancing overall product quality and user experience• Streamlined communication between stakeholders and engineering teams by developing and maintaining a centralized repository of user requests and technical specifications, reducing miscommunication by 40%• Optimized project workflows and issue tracking using Jira, resulting in a 40% increase in team efficiency and a 25% reduction in project completion time• Conducted 20+ stakeholder workshops and requirement gathering sessions, resulting in a 95% success rate in translating business needs into actionable technical requirements

Frisco, Texas, United States

• Created comprehensive documentation for 100+ hardware/software issues, reducing repeat tickets by 30%• Mentored 10 junior technicians, resulting in a 25% increase in their first-call resolution rates• Led 3 pilot technical projects, resulting in successful implementation of new technologies for 5,000+ students