Think about the last time you made a purchase online; how was the experience? Hopefully it was a memorable one for the all the right reasons! Soon after you placed your order I bet you started to think about the delivery; you probably had an idea as to when your goods would arrive but I guarantee you began to think about how quickly your order would be processed, when it would fulfilled and dispatched. Once your items were delivered did they meet your expectations or did you have to embark on the dreaded returns process? Whatever the outcome, the main question to ask yourself is whether you would buy from that retailer in the same way again? Consumer buying trends have changed forever as ecommerce becomes the new norm, and it’s imperative that a retailer gets the entire end-to-end process right; fail to get the order, fulfilment, delivery or returns process right and you might as well wave goodbye to that customer as they won’t hesitate to switch brands. It’s this part of the end-to-end process where my expertise lays, providing solutions around fulfillment, delivery and returns for both highly established retailers and start-ups in the San Francisco Bay Area and Southern Oregon regions of the US.Calling on more than 25 years’ experience I help brands create a seamless and cost-effective end-to-end experience for their customers, and that’s exactly what I specialize in here at Pitney Bowes. You probably know us for the postage meter and mailing equipment - our name is synonymous with both - but that’s just a small part of what we do. Today, we provide a portfolio of physical and digital solutions all of which help power billions of transactions in the connected and borderless world of commerce. If you’d like to learn more, please send me a personalized connection request, InMail, or check out some of the content below.