Andrew Bails Csm Email & Phone Number

At Windstream. I was a Senior Project Manager that was responsible for multiple projects that was focused on moving out of existing and antiquated CRM platforms into the Salesforce CRM platform. Our focus was Service Assurance teams, repair, Customer Care, and finance teams into the Salesforce CRM to make Windstream more efficient and customer focused. At GNC I managed a team that was proficient in the area of Project Management specifically but not limited to GNC Store Technology. We are responsible for big projects that involve circuit upgrades for over 2500 stores in the US, Canada, Puerto Rico. My team and I have gone from upgrading on average 50 stores a month to now 150 Over the last 6 months. We are responsible for the deployment of store technology that includes but not limited to: POS Systems, Circuit technology, tablets, and other technology for day to day business. We are responsible for opening new store locations, transferring locations between Franchise operators, and Corporate take backs of stores. My team and I have been responsible for finding ways to save GNC money in our telecommunications budget by eliminating dual circuits, finding faster and better circuit options at a lower rate, and eliminating unneeded costs. My team and I have built relationship with vendors by creating a “one stop” project management site (Sharepoint) to manage all aspects of our day to day business that has worked via cross-vendor to run efficient projects in a more timely manner. I have created an atmosphere of a Team Mentality that has created ownership for individual tasks as well as team tasks that has made an impact to the field and the corporate offices. When my team gets a task, it is done efficiently and professionally. I have created an environment for individuals to shine and coached them to be prepared for the next step in their professional journey. Experienced Retail Store Manager with a demonstrated history of working in the telecommunications industry. Skilled in LTE, Sales, Retail, Cold Calling, and Customer Relationship Management (CRM). Strong leadership skills in developing and motivating team members in sales and career growth.

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