Andrew Martinez Email & Phone Number

Gulf Breeze, Florida, United States

After demonstrating a proficiency in residential support, I was chosen to join the commercial care team. This team handles commercial accounts and supports both customer service and tech support issues at one point of service. This allowed me access to more resources to better allow me to assist customers at the initial point of contact. One call.

Gulf Breeze, Florida, United States

I demonstrated a proficiency in my duties in tier one and was promoted to second tier residential tech support. This included a greater responsibility to take care of escalated tickets, training of newer agents, and working with SMS and correspondence based support.

Gulf Breeze, Florida, United States

Duties would include taking incoming calls to support our telecommunications infrastructure. Calls would include troubleshooting basic router issues, up to and including recognizing line signal issues and dispatching line technicians to the site. Deescalation procedures were used every day in an effort to improve customer experience and prevent issues from.

Pensacola, Florida Area

My duties here included managing customer experience and resolving customer concerns. I would fulfill incoming customer requests, resolve technical issues, work with our development team to resolve software issues, and do training sessions with partners and clients. Examples would include: 1) Deployment of network systems for restaurant POS solutions. This.

Portland, Oregon Area

Duties involve taking phone calls for sprint customer care and resolving subsequent customer issues. These issues involve subjects such as billing discrepancies, Android and IOS troubleshooting, and the reporting of network issues within the CDMA network. I utilize many soft skills to deescalate upset callers and turn a negative experience in to a positive.

Yakima, Washington Area

Responsibilities included assisting the dormitory administration with daily operating difficulties. As an assistant i would help with clerical duties such as mail sorting, reception, and being vigilant for security and disciplinary issues. This position also included work with special projects given to me by the dormitory manager. These projects included.

Bremerton Wa

The main responsibility at this position was to assist in daily mobility of home bound patients by lifting and transitioning patients into physical therapy devices. Additionally, i would assist in daily housekeeping for patients, collect and dispose of bio-hazard materials and use technology to locate patient housing and locate remote patients. The.

Bangor Wa.

The position was a training program to prepare a layman to electroplate and polish submarine parts in shop and in the dry dock. The processes included using solvents to clean nuclear grade metals to prepare for electroplating, depositing materials (copper, chrome, anodizing) onto metal parts to repair damage, and polishing parts down to hundredths of an.

Bremerton Wa.

Duties involve taking phone calls for sprint/nextel customer care and resolving subsequent customer issues. These issues involve subjects such as billing discrepancies, Java and IDEN phone troubleshooting, and the reporting of network issues within the IDEN network. I utilized many soft skills to deescalate upset callers and turn negative experiences in to.

Mathematics

Taking my mathematics and physics background from Yakima Valley, i diversified my educational resume with many different humanities and.

Associate Of Arts And Sciences (A.A.S.), Mathematics

Activities and Societies: Math ClubIn Yakima Valley i studied extensively at mathematics and physics. This included finishing all four.