Andrew Duncan Email & Phone Number

Holyoke, Ma, Us

Monroe County, New York, United States

Rochester, New York, United States

• Developed and coordinated case management services and program quality assurance. • Provided direction, training, and supervision of caseworkers. • Conducted intakes and referrals of clients. • Created and managed client tracking and reporting system. • Provided direct services to clients, including crisis intervention and advocacy, and made referrals to external entities as needed• Networked with service providers and referral agencies. • Promoted agency’s programs… Show more • Developed and coordinated case management services and program quality assurance. • Provided direction, training, and supervision of caseworkers. • Conducted intakes and referrals of clients. • Created and managed client tracking and reporting system. • Provided direct services to clients, including crisis intervention and advocacy, and made referrals to external entities as needed• Networked with service providers and referral agencies. • Promoted agency’s programs to community entities. • Assisted in the development of fee-based and grant-funded programs. • Performed additional responsibilities deemed necessary to the agency’s functioning and operations Show less

• Contributed to enterprise accounts retention by strengthening relationships through account management and maintenance.• Served customers by completing account applications, responding to requests, resolving complaints, and maintaining quality service to customer satisfaction and to maintain the company’s reputation.• Accurately completed paperwork and coordinated efforts associated with each customer's requests.• Presented products and services to prospective customers and… Show more • Contributed to enterprise accounts retention by strengthening relationships through account management and maintenance.• Served customers by completing account applications, responding to requests, resolving complaints, and maintaining quality service to customer satisfaction and to maintain the company’s reputation.• Accurately completed paperwork and coordinated efforts associated with each customer's requests.• Presented products and services to prospective customers and decision makers and provided professional after-sales support to maximize customer loyalty.• Participated in events, seminars, and training sessions with deaf constituents on using Sorenson services to communicate with Deaf and hearing constituents.• Utilized company Customer Remote Management (CRM) and resources to log daily activities and keep records of communications and data.• Maintained the security and integrity of confidential and sensitive information relating to employees and customers.• Completed other duties as assigned and needed. Show less

Austin, Texas, United States

• Evaluated disabilities to determine functional limitations and assets.• Conducted vocational assessments to establish suitable vocational objectives for the client.• Developed and maintained relationships with community referral sources.• Developed and implemented a system for providing job placement.• Screened individuals to determine eligibility and to ensure that vocational rehabilitation services are appropriate.• Prepared vocational case reports to monitor and record… Show more • Evaluated disabilities to determine functional limitations and assets.• Conducted vocational assessments to establish suitable vocational objectives for the client.• Developed and maintained relationships with community referral sources.• Developed and implemented a system for providing job placement.• Screened individuals to determine eligibility and to ensure that vocational rehabilitation services are appropriate.• Prepared vocational case reports to monitor and record clients’ progress to ensure that goals and objectives are met.• Contacted clients and monitored the services to ensure timely provision of services and progress to plan completion or employment outcome.• Counseled clients and families to ensure completion of services and resolve problems. • Assisted in developing rehabilitation plans that fit clients’ aptitudes, education levels, physical abilities, and career goals.• Assisted in managing client service budgets.• Maintained records of vocational rehabilitation assistance provided.• Performed related work as assigned. Show less

Travis County, Texas, United States

• Monitored progress, service delivery and satisfaction of services.• Facilitated meetings amongst the service planning team.• Completed and monitored individualized care plans.• Identified and leveraged clients’ own strengths to help them achieve their goals.• Maintained documentation of all client contacts within required timelines and in compliance with program requirements.• Developed working relationships with community HCS providers.• Assisted individuals in… Show more • Monitored progress, service delivery and satisfaction of services.• Facilitated meetings amongst the service planning team.• Completed and monitored individualized care plans.• Identified and leveraged clients’ own strengths to help them achieve their goals.• Maintained documentation of all client contacts within required timelines and in compliance with program requirements.• Developed working relationships with community HCS providers.• Assisted individuals in finding HCS placements.• Maintained a caseload of approximately 40 clients.• Provided support to individuals in accessing appropriate services through communication within Integral Care, community partners, service providers and other relevant agencies.• Traveled locally, daily, for client visits.• Participated in inter-agency collaborations to problem solve client needs and barriers to progress.• Utilized electronic health records, Microsoft Word/Outlook and other applications. Show less

Austin, Texas Metropolitan Area

• Worked remotely and traveled to customer homes and businesses to provide VRS training, performed service calls, and install equipment in the assigned area.• Trained new and existing customers on how to use features and the benefits of Sorenson.• Coordinated with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.• Participated in events, seminars, and training sessions with deaf constituents on using… Show more • Worked remotely and traveled to customer homes and businesses to provide VRS training, performed service calls, and install equipment in the assigned area.• Trained new and existing customers on how to use features and the benefits of Sorenson.• Coordinated with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.• Participated in events, seminars, and training sessions with deaf constituents on using Sorenson services to communicate with Deaf and hearing constituents.• Verified customer information and update the Onyx CRM database account.• Provided customers with training and education on Sorenson products and services.• Scheduled appointments when applicable.• Worked on outbound call and outreach projects.• Verified and updated information in the database.• Helped provide customers with additional training and education on Sorenson products and services. Show less

Salt Lake City, Utah

• Worked remotely and traveled to customer homes and businesses to provide VRS training, performed service calls, and install equipment in the assigned area.• Trained new and existing customers on how to use features and the benefits of SVRS.• Coordinated with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.• Participated in seminar and training sessions with deaf constituents on using Sorenson services… Show more • Worked remotely and traveled to customer homes and businesses to provide VRS training, performed service calls, and install equipment in the assigned area.• Trained new and existing customers on how to use features and the benefits of SVRS.• Coordinated with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.• Participated in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.• Answered calls placed through videophones from customers nationwide.• Verified customer information and update the customer database account.• Adhered to policies and procedures related to call handling, including adding call description tickets for each call received.• Provided customers with training and education on Sorenson products and services.• Scheduled service appointments between customers and Trainers when applicable.• Worked on outbound call projects.• Answered calls placed through videophones from Sorenson Trainers and customers nationwide.• Verified and update information in the database.• Completed Trainer invoices or call description tickets for each call received.• Helped provide customers with additional training and education on Sorenson products and services.• Scheduled on-site Trainer appointments for customers. Show less

Toronto, Ontario, Canada

• Liaised on a daily basis with organizations and the media.• Built relationship and networked with colleagues, clients and the media.• Monitored the media, including newspapers, magazines, journals, broadcasts, newswires, and vlogs, for opportunities for clients.• Worked as part of a team to develop client proposals and implemented PR activities.• Researched, wrote and distributed press releases to targeted media.• Promoted news stories and features to the media.•… Show more • Liaised on a daily basis with organizations and the media.• Built relationship and networked with colleagues, clients and the media.• Monitored the media, including newspapers, magazines, journals, broadcasts, newswires, and vlogs, for opportunities for clients.• Worked as part of a team to develop client proposals and implemented PR activities.• Researched, wrote and distributed press releases to targeted media.• Promoted news stories and features to the media.• Collated, analyzed and evaluated media coverage.• PR event management, including press conferences and promotional events.• PR related to events that take place during the internship period.• Undertook research and writing for new business proposals and presenting to potential organizations and donors.• Worked on the Defty Awards Gala. Show less

Washington, District Of Columbia

• Guided memorable walking tours for individuals, families, large groups, and State Department-sponsored international groups.• Scheduled tours and provided a positive visit experience to all guests.• Designed and maintained exhibits and bulletin boards.• Assisted coordinator in special events or VIP tours and located volunteer students for various projects.

Washington, District Of Columbia

• Assisted and accessioned incoming exchange and gift materials and shelved books.• Searched acquisitions and catalogued modules of the Library of Congress’ database to identify duplicate receipts.• Created, updated, and researched Bibliographic Control Records and Holdings/Item Records.• Communicated with supervisor on findings results.• Organized and transported materials as requested.

Washington, District Of Columbia

• Performed VRS training, service calls and new installations.• Coordinated with the Sales/Outreach and Marketing groups to educate institutions, customers and organizations about the benefits of Sorenson VRS.• Participated in events, seminars and training sessions with deaf constituents on using Sorenson services to communicate with Deaf and hearing constituents.• Supplied support for the customer base in assigned area.• Traveled to customers to ensure Sorenson equipment is… Show more • Performed VRS training, service calls and new installations.• Coordinated with the Sales/Outreach and Marketing groups to educate institutions, customers and organizations about the benefits of Sorenson VRS.• Participated in events, seminars and training sessions with deaf constituents on using Sorenson services to communicate with Deaf and hearing constituents.• Supplied support for the customer base in assigned area.• Traveled to customers to ensure Sorenson equipment is functioning properly and provide training as requested. Show less

Master'S Degree, Human Services, General

Bachelor’S Degree, International Studies

Activities and Societies: Gallaudet University Mascot, 2014 – 2015 | Greek Ad-Hoc Representative, 2013 – 2014 | Student Advisory Board.