Andrew Eacho Email & Phone Number

North Carolina, United States

• Perform chargeback processing of 50 cases per day, handle dispute inquiries and all aspects of the dispute process in compliance with Visa/Mastercard, federal, and state rules and regulations.
• Process the issuance and reversal of provisional and permanent credit to member accounts as needed.
• Review and respond to cardholder inquiries relating to claim status.
• Answer incoming phone calls and emails from Member Service Support Center and other operations personnel seeking assistance with non-fraud, card-related topics.
• Assist with new-hire training with regard to processes and systems.

North Carolina, United States

• Perform chargeback processing of 45 cases daily, handle dispute inquiries and all aspects of the dispute process in compliance with Visa/Mastercard, federal, and state rules and regulations.
• Passed 7 exams in the advanced training program to expand interdepartmental knowledge, standard operating procedures, and product support.
• Process the issuance and reversal of provisional and permanent credit to member accounts as needed.
• Review and respond to cardholder inquiries relating to claim status.

North Carolina, United States

• Perform chargeback processing of 40 cases daily, handle dispute inquiries and all aspects of the dispute process in compliance with Visa/Mastercard, federal, and state rules and regulations.
• Passed 15 exams in the basic module program interdepartmental knowledge, standard operating procedures, and product support.
• Process the issuance and reversal of provisional and permanent credit to member accounts as needed.
• Reviewed and responded to cardholder inquiries relating to the status of an existing claim.

Software Development Professional Certificate, Computer Science

Bachelor Of Science - Bs, Appropriate Technology