• Aligned product roadmaps with client needs, driving adjustments that increased client satisfaction and aligned product development with market demands.• Led cross-functional teams in feature development, balancing client requirements with technical feasibility.• Drove product strategy through data-driven insights, influencing strategic decisions that enhanced product functionality and led to increased user engagement.• Successfully mitigated targeted client remediations by addressing systemic integration and workflow issues. This bolstered operator satisfaction and client churn risk while improving integration health metrics, product adoption, and collections rate lift.

• Assisted in coaching competitive trampoline and tumbling team, developing skillsets from beginner to elite levels.• Managed grant writing and provided consultation on operational and strategic business decisions for organizational growth.

• Led successful UKG payroll system conversions, ensuring seamless transitions with zero data loss and compliance.• Designed and implemented SQL-based data integration solutions, resulting in a 30% reduction in processing time.• Collaborated with clients to develop tailored data architectures, improving system performance and client satisfaction. • Oversaw interface development for go-live projects, including file specification and data analysis, development, quality assurance and testing, as well as coordinating vendor and client testing to ensure successful system deployment.

• Data Management: Developed and managed export and import processes for large data sets using JavaScript, XML, XSL, and SFTP protocols. • Leadership: Led weekly analyst meetings, oversaw content and learning initiatives, and mentored new analysts as the Analyst League Leader. • Subject Matter Expert: Acted as a domain expert and liaison between product management, engineering, and development teams to test new features, sprints, and initiatives. • Backlog Management: Maintained and prioritized the data integration backlog, triaged issues for product sprints. • Project Oversight: Oversaw the development of solutions for assigned projects, coordinating with internal teams, carriers, clients, and engineering to ensure successful integration. • Collaboration: Built strong collaborative relationships and influenced operations and supporting departments to meet project deadlines. • Onboarding: Facilitated and mentored new hires in the fast-track onboarding program, as recommended by the engagement team. • Committee Participation: Contributed to the Product Engagement Council and Continuous Improvement Project Committee, impacting company-wide products and procedures. • Product Engagement: Participated in product refinement meetings, reviewed pitch and enhancement requests, and supported UAT testing and deployment activities.• Managed a portfolio of enterprise clients, including national names like Microsoft, Tesla, Amway, Envision, Medtronic, Berkshire Hathaway, Southwest Airlines and many more while overseeing accounts collectively generating millions in annual recurring revenue.• Selected and served on product council for the organization. Created a new training framework for incoming analysts which culminated in over 4000 tickets closed in a single open enrollment.

• Communicated timelines and status with teammates and clients to ensure smooth project flow.• Configured files on the EDI platform based on client & carrier plan requirements for efficient data transmission.• Provided leadership to team to meet client and carrier deliverables, ensuring high-quality service.• Tested new and existing files transmissions to ensure accuracy of client & carrier requirements, maintaining data integrity.

• Excelled as the top performer in the department, consistently ranking in the top 5% of staff.• Leveraged expertise in bank products and procedures to resolve CIT issues promptly and efficiently.• Selected for various pilot programs, showcasing adaptability and willingness to embrace new initiatives.

• Identified trends and managed process improvement for new and old initiatives by collaborating with internal departments.• Managed escalated dispute issues, finding appropriate solutions in "grey areas" on a regular basis.• Trained new dispute agents on processes, call monitoring, and coaching, leading to their development.

• Suggested process improvements to enhance productivity and customer satisfaction.• Managed team newsletter and volunteer assignments, ensuring timely completion.• Updated team stats page daily, tracking quality scores and performance metrics.• Selected for special projects and training due to outstanding performance.• Recognized as a top performer within the corporate call center.

• Assisted with annual fiscal year budget plan and lean process improvement with Hoshin Planning implementation.• Conducted data organization of on-site physical records and researched information for presentations.• Collaborated on grant projects and worked with A2s to support fire prevention efforts.