Andrew Freeman Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Dallas, Tx, Us

Oakbrook Terrace, Illinois, Us

• Managed and oversaw all VoIP related infrastructures and projects. • Develop and maintain procedures, documentation, inventories of telecommunications infrastructure and systems• Implemented Cisco Call manager and Unity VoIP systems for a new environment of 550+ phones / users.• Migrate Call Center to Cisco Contact Center. Implement Cisco QM, & Finese• Implement SIP trunks and Cisco CUBEs to replace existing PRIs.

New York, Us

Manage and administer Windows Servers and files systems.• Provide third level support to end users.• Manage and oversee all VoIP related infrastructures and projects.• Created, managed, and monitored group policy assignments to Domain wide OU's.• Install and manage new server based company applications.• Evaluated and made recommendations to purchase hardware and software to be integrated into the existing system architecture.

Hoffman Estates, Il, Us

In a lead role, serve as a strategic business partner to identify technology solutions/services to meet business requirements and execute timely delivery of those solutions/services to fulfill the corporate agenda to ensure anticipated business value was achieved. • Coordinate new technology adaption tasks to include design, integration and formal testing• Oversees all transitions into production• Manage and document system configurations• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.• Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.• Receive and respond to incoming calls, and/or e-mails regarding problems as they relate to new technology.• If necessary, liaise with third-party support and equipment vendors.• Work closely with the other IT department functions to identify and propose technical solutions that optimize business processes, enhance business performance and enable the business strategy.• Look to effect positive changed in IT project management processes through personal effort and influence within the IT organization.• Provide productive, constructive input to management as necessary relative to project team members.• Participate in the project planning activities and manage the execution of projects according to plan.

Naperville, Illinois, Us

Director of Video Operations. Manage video production studio. Edit, produce & post video publications.

Worked closely with the New Mexico Department of Game & Fish and the Ranch Superintendent in radio tracking and monitoring collared bears on Philmont Ranch property (137,500 acres)

Sugar Grove, Il, Us

Supervise hardware, software and physical environment of the computers. Provides professional development and training of personnel on computer equipment. Responsible for timely service of Help Desk calls. Install PC and MAC software and hardware. Maintain PC and MAC network software and hardware to the component and chip levels. Provide consulting to the IT staff. Maintain proper security of software and hardware. Remain "state of the art" in computer software and hardware. Make recommendations for the purchase of hardware and software. Provide computer hardware and software pricing for institution. Responsible for the inventory of all computer hardware and software.

Live Sound Reinforcement

Computer Information Systems

Diploma, College Prep