Andrew Grey Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

- Responsible for building, hardening, deploying, and maintaining critical infrastructure built on industry standard cloud technology (AWS, Kubernetes, Terraform, Ansible)- Responsible for identifying and mitigating security threats and vulnerabilities within the cloud environment. Built custom tooling in Python using RESTful API to quickly synthesize vulnerability data from Anchore/Tenable/Sonarqube/SentinelOne endpoints, and providing meaningful feedback to development teams within the Change Management process.- Ensure cloud platform is meeting regulatory requirements to maintain FedRAMP standards and compliance- Responsible for facilitating Agile ceremonies, promoting cross-functional collaboration, and driving continuous improvement.

Madison, Wi, Us

- Responsible for deploying, automating, and managing production microservice applications on AWS and Kubernetes to ensure their scalability and availability.- Strong working knowledge of all core AWS services - EC2, RDS, S3, IAM, ELB, ECS, Route53- Builds and maintains solutions using infrastructure as code with version control - Pulumi, Ansible, Git- Building analytics and monitoring solutions with visualization components - Datadog, Grafana- Scripting and automation of AWS resource provisioning and configuration - Python, Bash, PowerShell, AWS SSM

Madison, Wi, Us

- Oversaw design, maintenance, and configuration management for all servers and endpoint devices across Linux, Windows Server, and MacOS platforms. - Ensured availability and security of corporate network and VPN on Cisco hardware. Served as the final point of escalation for all internal systems support.- Implemented fully automated patching procedures of all internal systems via AWS SSM to reduce operational overhead and ensure compliance with security guidelines.- Designed and implemented a full refresh of all network equipment to Cisco Meraki hardware. Implemented seamless VPN connectivity to AWS resources across multiple platforms with 2FA authentication.

Rockford, Il, Us

Tier II Infrastructure support for 250+ users. Areas of focus include:- Configuration and change management for all client devices, primary responsibility for provisioning tools and all Group Policy management. Automation and scripting of new hardware deployments.- Scripting and management of all user account processes using PowerShell or similar. - Management and troubleshooting for Citrix XenApp Desktop farm - Troubleshooting/Scripting/Management related to Office 365 mailboxes, resources, and environment changes- Resolution of all requests for a diverse international enterprise environment, including tasks related to print server management, routing/switching configuration, and mobile device management.

Rockford, Il, Us

Providing on-site and remote systems support to 250+ users in an international organization.Primary responsibilities include: • Resolution of all level 1 & 2 service requests • Office 365 environment administration• Citrix XenApp maintenance and management• Active Directory administration• Group Policy implementation and management• Asset management• Creation and deployment of images for all enterprise hardware• Maintenance of various network devices including PCs, printers, IP phones, and thin-client devices.Notable projects include automation of user account management (cradle to grave) using Powershell, and automated tracking and reporting of user hardware.

Fort Collins, Co, Us

Responsible for technical troubleshooting Level 1 and 2 tickets within a diverse industrial enterprise environment of 1500+ users. Duties included solving issues related to software, network connectivity, hardware malfunction, and data recoveries. Primary responsibilities included hardware break/fix, Active Directory account management, AV administration with McAffee ePO, and Microsoft Office suite administration/support. Selected Contributions:Assisted in the development and deployment of a new ticketing system using the ManageEngine software package, including key design, functionality, and documentation elements.Researched and developed knowledge-base solution articles for ManageEngine across a variety of troubleshooting issues including software, networking, and hardware.Exceeded issue-resolution targets and achieved exemplary client satisfaction ratings, while multitasking on project-based assignments including presentations and client engagement initiatives.Handled technical/mission-critical tickets daily and consistently met high standards with an emphasis on client satisfaction and customer service.

Bachelor'S Degree, Computer Science

Associate’S Degree, Cisco Networking