João Guilherme Ribeiro Email & Phone Number

State Of Paraná, Brazil

Curitiba, Paraná, Brasil

Brazil

As an SDR, I thrive on identifying opportunities, initiating conversations, and nurturing leads to drive growth. My dedication to understanding client needs and crafting tailored solutions makes me a valuable asset to any sales team. Let's connect and explore how I can help you achieve your sales objectives. 📈#SalesDevelopment #LeadGeneration #SalesStrategy #CustomerEngagement

Curitiba, Paraná, Brasil

- Participated in the implementation process of the Talkdesk phone system, ensuring that all steps were completed.- Negotiated the implementation of a chatbot system on our website, app, and PWA to improve customer experience and communication efficiency.- Created and reviewed chatbot flows, defining processes and ensuring that conversations were direct and effective for customers.Managed the phone lines of the call center, ensuring that all calls were answered efficiently and… Show more - Participated in the implementation process of the Talkdesk phone system, ensuring that all steps were completed.- Negotiated the implementation of a chatbot system on our website, app, and PWA to improve customer experience and communication efficiency.- Created and reviewed chatbot flows, defining processes and ensuring that conversations were direct and effective for customers.Managed the phone lines of the call center, ensuring that all calls were answered efficiently and customers were directed to the correct department.- Created a Spanish-language IVR, allowing Spanish-speaking customers to have a more personalized and satisfactory experience.Maintained communication tools used by the phone system to ensure call quality.- experience in creating dashboards, compiling reports, analyzing KPI data, generating demand for the product sector, conducting benchmarking, and creating customer surveys. Additionally, I have participated in the internationalization process of the company, expanding its reach to countries such as Argentina, Mexico, Colombia, Portugal, Spain, France, Italy, Germany, and other countries with Spanish and English as the main language. Show less

Curitiba, Paraná, Brasil

My work as an IT technician has provided me with practical experience in dealing with technical issues and providing support to technology users. I have had the opportunity to work with a wide range of hardware and software equipment, which has allowed me to have an overall understanding of cutting-edge technology. This has generated knowledge in Windows and Linux systems, access point configuration, switches, LAN configuration, and analyzing network infrastructure malfunctions.

Curitiba, Paraná, Brasil

I conducted investigations into vehicle and cargo theft incidents, monitored ongoing investigations, established contact with national law enforcement agencies, conducted risk mapping, and acted on more than 1000 incidents during the period.

Curitiba, Paraná, Brasil

Manage audits of customer service interactions, provided support to operators, standardized procedures, conducted meetings with Citibank clients, and provided trilingual support to corporate credit card users.

Fullstack, Information Technology

Production Supervisor, Grains, And Animal, Agribusiness/Agricultural Business Operations

Logistics, Materials, And Supply Chain Management

Planning, coordination, and management of the movement of goods and resources

Bachelor Of Technology - Btech, It