INFORMATION TECHNOLOGY TRANSFORMATION LEADERGoal-oriented IT Leader with demonstrated experience transforming operational needs into cutting edge information solutions to address business opportunities. Committed, resourceful manager with ability to initiate, motivate and execute strategic plans to leverage technology platforms and deliver time sensitive solutions while lowering operational costs. Exceptional communicator adept at crisis management, trouble shooting, problem solving and negotiating.QUALIFICATION HIGHLIGHTSPPM | Project Management | Portfolio ManagementProcess Management Solutions Strategic Business PlanningTechnology Innovation Solutions Leadership with Effective Use of Human capitalShared Service DeliveryGovernance, Compliance & AuditFull Project Life Cycle ManagementBusiness Relationship ManagementData Analytics & Reporting Budget & Cost ContainmentRisk Management & AssessmentStrategic Sourcing & ContractingNegotiations & AgreementsTechnology Integrations & SolutionsInsurance/Financial ServicesSELECTED ACHIEVEMENTSPlanned, designed, delivered and managed the migration and transformation of multiple document composition platforms onto a consolidated architecture achieving annual operational savings of approximately $3.2M.Led and implemented the complex consolidation of customer E-Notifications, introduced a delivery cloud based platform expected to yield $2M in operational savings (HP Delivery Manager, Command Center, Message Systems).Planned and delivered a business and technology portfolio evaluation of voice and contact management services. Facilitated workshops on process changes. Organized and directed the Contact Center technology team to gather and deliver both an RFI and RFP, followed by a POC for the migration of PBX infrastructure to an IP telephony platform with an operational savings of $1M per year. I can be reached at ajnjburger@yahoo.com
Listed skills include Management, Business Intelligence, Integration, Crm, and 46 others.