Andrew Robin Email & Phone Number

Collegeville, Pa, Us

Build out and grow Client Implementation team. Operate to assist the team on every aspect of launches: running smooth hand-offs, conducting confident and successful launch calls, working internally to smooth out technical issues, hold stake holders accountable for timely deliverables, etc.). Manage a team of Implementation Specialists to quickly and efficiently launch clients, run successful trials, and smoothly transition clients to the appropriate teams within Client Strategy. Implement new processes and operations vital to scaling the team and staying up to date on how the solution functions with the rest of Client Strategy and Sales. Oversee and lead new coaching + training initiatives for the Implementation team. Manage integration partners for successful partnerships. Work as part of the leadership team to support an organization in growth mode. Review and offer input on Request For Proposals and assist with content for submission. Travel to client presentations as a subject matter expert. Serve as a main point of contact for customers with a consultative approach to assist them with client operations and success.

Greater Philadelphia Area

Managed three integrated Cloud based software products including a Microsoft Azure cloud-based backoffice app, Android mobile app, and a Windows CE based (legacy) mobile app to create an all-in-one ticketing, eCitation, data collection, and permit management total solution since inception. Responsible for schedule, cost, risks, and day to day operations. Hired, trained led a team to support rapid growth of over a dozen staff responsible for translating concepts and designs into new and improved products spanning development, training, and support departments. Led dozens of partnerships and system integration projects with federal, state, and municipal government agencies as well as private vendors to allow the highest levels of system automation. Trained and interfaced directly with hundreds of law enforcement agencies, government municipalities, parking authorities, state colleges and universities, as well as healthcare customers across the United States. Created, reviewed, and approved system architecture framework designs, requirements definitions, feature specification design documentation, and user efficiency enhancements. Delivered multiple industry firsts to the parking enforcement and eCitation markets by translating and integrating new cutting-edge technology concepts into real world efficient, cost effective, and user-friendly solutions. Created policies and procedures for entire company. Led multiple projects to support scalability and automation across departments. Reduced support department ticket management from thousands to hundreds of tickets to via software automations. Led accounting software transition and setup automated recurring invoicing for accounting to reduce overhead. Architected and managed connections to two banking ACH systems. Managed an all-client onboarding to new payment processor. Led company through successful annual PCI DSS and SOC 2 audits. United Public Safety was acquired by T2 Systems Inc. on 9/23/2020.

Afghanistan

Supported customer's supply chain logistics ensuring that mission critical supplies were sourced, purchased, and delivered as needed to multiple field locations. 24/7 on call, direct, high level customer interaction. Specialized training courses and subjection to hazardous work environment.

Greater Philadelphia Area

Planned and controlled $6.8M annual budget. Reviewed, processed, and tracked 200+ cross financial ledger resource requests. Created internal website for marketing and organizational support purposes. Designed and created a staff and opportunity tracking matrix to optimize resource planning. As a result, was able to reduce overhead costs. Assisted with preparing proposals as needed.

Greater Philadelphia Area

Led three Candidate Change Packages to document updates to the Tactical Tomahawk Weapon Control System (TTWCS) with a total hardware value of $2.8M and 2,614 software development hours. Created schedules, resource allocations, updated baseline system diagrams, identified impacts and recommended modifications to 300+ system requirements, and wrote whitepapers to document all technical design updates and modifications. Interfaced directly with US Navy customer and led engineering teams consisting of 12-20 teammates.

Reading, Pennsylvania Area

Implemented and maintained computer network, created multimedia for publicity, integrated and advanced the Fire Department’s utilization of information technology, and assisted with creation of new SOPs for dispatches.

Lancaster, Pennsylvania Area

Researched & designed new technology to integrate into the fire service including firefighter tracking and accountability. Created stand alone executable interactive demonstration of OnScene Xplorer product.

Reading, Pennsylvania Area

Assisted faculty, staff, and students with computer and technology related problems, questions, and requests.

Greater Philadelphia Area

Designed UIs, tested HW, inspected drawing diagrams, and performed Windows-based network administration tasks for freight railroad yard classification control systems.