Vice President Global Key Accounts
ResponsibilitiesManaging all aspects of relationships with the Top 10-20 global users of pigments in Coatings (BASF, PPG, Akzo Nobel, Kansai, Valspar etc.). Turnover ~$30M with potential for turnover of over ~$75M when mature.Communicating global customer needs throughout Cathay’s organization to best facilitate growth in the specialty sector.Improving Cathay’s internal communications and processes to facilitate improved services and strategic importance to Key Customer base.Developing promotional strategies that tackle strategic product growth at each individual global account.Managing price and contract negotiations at each individual global account.Became Cathay’s internal technical advisor for all aspects of their TiO2 trading business (~20ktpa globally)AchievementsDeveloped and implemented an improved account management and reporting process so that business development activities and target key accounts can be managed more effectively.Had input into and fundamentally changed technical presentations to customers, improving materials and visiting more frequently to develop more open technical relationships.Advised and interacted with technical staff to enhance the technical understanding of products and how their benefits can be communicated to customers.Developed central and local relationships with certain Key accounts to break through previous barrier to business (due to company’s “Chinese” heritage) and profile company as a true strategic supplier