Senior Customer Support Analyst
Current
Feb 2021 - Present
AeroLeads people directory · profile
Andrew Kwan Email & Phone Number
Senior Customer Support Analyst
at
Billtrust
1 work email found
@billtrust.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Support Analyst
Location
New York City Metropolitan Area, United States, United States
Company size
Who is Andrew Kwan? Overview
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Quick answer
Andrew Kwan is listed as Senior Customer Support Analyst at Billtrust, a company with 519 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at billtrust.com and a matched LinkedIn profile for Andrew Kwan.
Andrew Kwan previously worked as Senior Client Support Specialist at Billtrust and Software Support Associate at Ul Eduneering. Andrew Kwan holds Bachelor Of Science (B.S.), Business/Managerial Economics from Rutgers, The State University Of New Jersey-New Brunswick.
Company email context
Email format at Billtrust
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{first_initial}{last}@billtrust.com
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AeroLeads found 1 current-domain work email signal for Andrew Kwan. Compare company email patterns before reaching out.
Profile bio
About Andrew Kwan
An experienced and resourceful professional providing client and technical support in multiple industries. Proficient in maintaining and building client relationships, analysis of technical issues and the ability to communicate effectively at different levels. Highly analytical with a strong ability to understand highly technical information in order to assess problems or identify potential needs. A strong drive to learn new skills and drive continuous improvement. Skills Included:- Ability build and maintain client relationships from member to management levels. - Analysis of shortfalls and gathering the necessary business requirements- Facilitating uniform communications across various business groups- Testing of system to identify defects and for product improvement.- Experienced at providing training and system optimization
Listed skills include Analysis, Business Analysis, Requirements Analysis, Business Requirements, and 13 others.
Current workplace
Andrew Kwan's current company
Company context helps verify the profile and gives searchers a useful next step.
Billtrust
6 roles
Andrew Kwan work experience
A career timeline built from the work history available for this profile.
Senior Client Support Specialist
Software Support Associate
I providing client and technical support for an online management system (ComplianceWire). Act as initial point of contact for production client issues while providing ongoing total quality management. This includes identifying client needs to proactively develop plans with account management and business services to exceed client expectations. Triage.
May 2013 - Dec 2016
Technical Support Specialist
I provided 2nd tier client and technical support for a health and wellness portal. I was responsible for handling escalated client and member issues through its life cycle. Acted as the lead liaison between business and IT handling all cases related to technical issues providing initial troubleshooting, prioritization, and communication of technical.
May 2010 - Aug 2012
Sr Margin Specialist
I provided operational client support to branch offices, advisers, and high net worth clients enforcing Federal and internal regulatory policies related to leveraging against financial instruments. Responsible for reviewing regulatory reports to ensure accurate lending calculations, collateral requirements and proper adherence to rules for collateralized.
Oct 2003 - May 2010
Lead / Senior Margin Specialist
I provided customer support to branch offices in relation to margin and option related issue. Performed the analysis of accounts to ensure compliance with Federal and firm requirements. Educated both internal and external clients on regulatory policies. I also lead a team to implement a pilot customer service program that serviced sensitive high net worth.
Jun 1999 - Oct 2003
Team & coworkers
Colleagues at Billtrust
Other employees you can reach at billtrust.com. View company contacts for 519 employees →
MB
Mimont Bezzih
Colleague at Billtrust
Amsterdam, North Holland, Netherlands, Netherlands
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JF
Jake Fernandez
Colleague at Billtrust
Mississauga, Ontario, Canada, Canada
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KM
Kristin Marriott
Colleague at Billtrust
College Station, Texas, United States, United States
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KH
Ken Hehl
Colleague at Billtrust
Winter Garden, Florida, United States, United States
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DT
Drew Twietmeyer
Colleague at Billtrust
Erie, Colorado, United States, United States
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RG
Robert Goldovich
Colleague at Billtrust
Doylestown, Pennsylvania, United States, United States
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DS
Danielle Sweeny
Colleague at Billtrust
Denver, Colorado, United States, United States
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NC
Nerrissa Carty Joseph
Colleague at Billtrust
New York City Metropolitan Area, United States, United States
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NW
Nick Ward
Colleague at Billtrust
Malvern, Pennsylvania, United States, United States
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AH
Avacyn Hackman
Colleague at Billtrust
Bristol, Pennsylvania, United States, United States
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Mimont Bezzih
Colleague at Billtrust
Amsterdam, North Holland, Netherlands, Netherlands
View →
JF
Jake Fernandez
Colleague at Billtrust
Mississauga, Ontario, Canada, Canada
View →
KM
Kristin Marriott
Colleague at Billtrust
College Station, Texas, United States, United States
View →
KH
Ken Hehl
Colleague at Billtrust
Winter Garden, Florida, United States, United States
View →
DT
Drew Twietmeyer
Colleague at Billtrust
Erie, Colorado, United States, United States
View →
RG
Robert Goldovich
Colleague at Billtrust
Doylestown, Pennsylvania, United States, United States
View →
DS
Danielle Sweeny
Colleague at Billtrust
Denver, Colorado, United States, United States
View →
NC
Nerrissa Carty Joseph
Colleague at Billtrust
New York City Metropolitan Area, United States, United States
View →
NW
Nick Ward
Colleague at Billtrust
Malvern, Pennsylvania, United States, United States
View →
AH
Avacyn Hackman
Colleague at Billtrust
Bristol, Pennsylvania, United States, United States
View →
1 education record
Andrew Kwan education
FAQ
Frequently asked questions about Andrew Kwan
Quick answers generated from the profile data available on this page.
What company does Andrew Kwan work for?
Andrew Kwan works for Billtrust.
What is Andrew Kwan's role at Billtrust?
Andrew Kwan is listed as Senior Customer Support Analyst at Billtrust.
What is Andrew Kwan's email address?
AeroLeads has found 1 work email signal at @billtrust.com for Andrew Kwan at Billtrust.
Where is Andrew Kwan based?
Andrew Kwan is based in New York City Metropolitan Area, United States, United States while working with Billtrust.
What companies has Andrew Kwan worked for?
Andrew Kwan has worked for Billtrust, Ul Eduneering, Optumhealth, Fidelity Investments, and Merrill Lynch.
Who are Andrew Kwan's colleagues at Billtrust?
Andrew Kwan's colleagues at Billtrust include Mimont Bezzih, Jake Fernandez, Kristin Marriott, Ken Hehl, and Drew Twietmeyer.
How can I contact Andrew Kwan?
You can use AeroLeads to view verified contact signals for Andrew Kwan at Billtrust, including work email, phone, and LinkedIn data when available.
What schools did Andrew Kwan attend?
Andrew Kwan holds Bachelor Of Science (B.S.), Business/Managerial Economics from Rutgers, The State University Of New Jersey-New Brunswick.
What skills is Andrew Kwan known for?
Andrew Kwan is listed with skills including Analysis, Business Analysis, Requirements Analysis, Business Requirements, Financial Services, Process Improvement, Microsoft Excel, and Microsoft Word.
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