Andrew D. Email & Phone Number

Remote

- Leads team of six Support Agents- Responds to technical issues regarding use of Vanilla Forums- Professional communication with enterprise/corporate-level clients- Leads training of new hires working with Vanilla product- Collaborates with multiple departments to achieve company goals- Meets with product team to improve Vanilla product- Creates and updates internal/external documentation- Knowledge of Zendesk, Freshdesk and Happyfox Support platforms at administrative level.- Other Technologies used: Github, Jira, Kibana, Sendgrid, Browserstack, 1pass, Microsoft Office suite, G-Suite, Slack, Zoom, Productboard, Monday

Montreal, Quebec, Canada

- Leads team of three Support agents- Responds to technical issues regarding use of Vanilla Forums- Professional communication with enterprise/corporate-level clients- Leads training of new hires working with Vanilla product- Collaborates with multiple departments to achieve company goals- Creates and updates internal/external documentation- Knowledge of Zendesk, Freshdesk and Happyfox Support platforms at administrative level.- Other Technologies used: Github, Jira, Kibana, Sendgrid, Browserstack, 1pass, Microsoft Office suite, G-Suite, Slack, Zoom, Productboard, Monday

Raleigh-Durham, North Carolina Area

- Phone tech support for ongoing Apple campaign. - Highly knowledgeable in all iOS/Mac CPU devices. - Knowledgeable in use of iCloud technology.

Usa - South Korea

- Co-founder of company- Created and manages company website [ http://www.yes-teachers.com ].-Conducts international meetings over internet with company founder in South Korea.-Represents Yes, Teachers in American university career fairs or other venues to recruit and establish company intent.

Roxboro, Nc

- Work 3rd shift in hospital emergency department performing patient registration and administrative tasks. - Main duties involve directly communicating with patients to register them with the hospital system, verify insurance and collected any necessary payment for services rendered. - Also responsible for acting as hospital switchboard operator. - Responsible for creating, organizing and maintaining confidential ER patient files for medical records. - Admits critical patients to hospital as ordered by ER doctor. - Performs other hospital administrative tasks as needed.

Changchun, China

- Accepted Chinese culture and practiced Mandarin Chinese over the course of a year living in Northern China.- Prepared own lesson plans for teaching Business and Communicative English. No administrative supervision.- Conducted both small-group (~20 students) and large-group (~80 student) classes at all levels of university experience (1st year to graduate level).- Maintained organization of returned classwork, tests and grades of ~230 students per semester.- Maintained good relationship with administration. Represented university at city-wide sports competition.- Networked with other ex-pats in city and maintained good relationships throughout stay in China.

Sylva, North Carolina

- Involved in restaurant front operations and provided excellent customer service.- Provided impeccable customer service over phones.- Used in-store maps to memorize directions to customers' homes in order to deliever product in a timely matter.- Kept kitchen and dish area to high standard of cleanliness.- Created professional-looking coupons for local promotions.

Main duty was the checking-in, cleaning and parking of returned rental cars. Some maintenance skills utilized during time with cars (checking & replacing oil, tire pressure, refilling gas tanks, et cetera). Clerical work involved checking in returned cars, filling out maintenance request forms for damaged cars and bringing necessary paperwork to front desk when car was ready to be rented again. Also assisted in transportation of cars between RDU Budget Rent-a-Car and RDU Avis Rent-a-Car.

Main duty was childcare of students (ages 4-13) enrolled in the school’s aftercare program. Some maintenance skills utilized in the periodic repair of furniture, computers and playground equipment. Assisted in cleaning of aftercare area after service closed for the day. Did light clerical work involving billing of non-regular parents and keeping track of attendance for enrolled students. Built friendly, trusting relationships with students, parents and coworkers.

Purchased wholesale item such as ornamental swords and airsoft guns and sold them for profit. In May 2005, WTS Imports was put on hold.