Andrew Moultrie Email & Phone Number

Dallas, Tx, Us

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Knoxville, Tn, Us

PRODUCT MANAGER/OWNER DUTIES• Manage the Product team at FellowshipOne, a people- and transaction-management SaaS product serving churches and religious/social organizations• Understand our customer needs and perspectives by analyzing data from a variety of sources (Lost sales data, customer account review details, customer attrition details, and enhancement requests) and by conducting customers surveys, interviews, beta groups, and design validation sessions • Using the above customer and market-driven inputs, define the Product Roadmap to achieve maximum business impact given defined resources (improved NPS score by 20 percentage points)• Communicate and advocate for the roadmap with the executive team, FellowshipOne leadership team, Product/Development team and customers• Translate high-level roadmap items into releases, epics, and user stories; working with distributed Design and Development teams to refine acceptance criteria until each story is properly sized and estimated for the development sprint• Give Product Approval for product increment prior to each release• Maintain 3rd-party vendor relationships to assist with development efforts• Draft low-fi designs when needed• Assist with QA efforts when neededGO-TO-MARKET & PRODUCT MARKETING DUTIES• Project manage the cross-functional Go-to-Market team processes, working with Marketing, Sales, Support, Account Executives and Education teams for each release.• Equip internal teams with new feature documentation and training prior to each release• Equip customer-facing teams with customer benefit-oriented product messaging to use in Marketing collateral, Sales pitches, and customer discussions about product benefits.• Draft Product-related content for a monthly customer newsletter• Author release blog posts in cadence with releases

Knoxville, Tn, Us

PRODUCT OWNER DUTIES• Owned the defect and enhancement pipeline, prioritizing work for the development team based on customer need• Owned the development plans for and the release process of major product releases (including an iOS Mobile application, and a self-serve BI Analytics/Dashboarding tool)• Created Product Messaging Guide, which equipped external-facing teams with customer benefit-oriented messaging, feature descriptions and FAQs; which drove Marketing, Sales and Education deliverables)• Project-managed the go-to-market team for product releases (Sales, Support, Customer Success Managers, Implementation, Education, Development, Marketing)SCRUM MASTER DUTIES (Certified Scrum Master, 2017-2019)• Facilitated all Scrum activities for a semi-distributed development team (daily standups, grooming, sprint planning, retrospectives, and sprint reviews)• Coached team on scrum processes, working to build a shared understanding of the value of the scrum framework as we pursued agility and improved team processes• Worked with team to define our workable "Definition of Ready" and "Definition of Done" to ensure all stories were ready before each sprint began and fully complete as each sprint ended.• Defined and documented the Product processes for bringing new product ideas/concepts to the team for iterative ideation and refining pre-sprint.

Knoxville, Tn, Us

• Interfaced with customers, and gathered and analyzed customer research data as inputs for product roadmap planning.• Assisted in developing the product roadmap, defining user stories, and managing Agile development sprint planning, grooming, and retrospectives.• Managed the Go-to-Market process for software development - driving and overseeing internal readiness (equipping Implementation, Technical Support, Sales, Marketing and Account Management Teams)• General Project Management as needed for internal initiatives

Plano, Tx, Us

• Identified user and market problems through customer research, feedback channels, and competitive analysis.• Assisted in defining product vision and roadmap prioritization.• Worked with design and overseas development teams to build and launch successful products. • Engaged internal and external customers to ensure clear understanding, usability and satisfaction with the product.• Worked with overseas development team to ensure mutual understanding of user stories

Irving, Tx, Us

• Partnered with internal stakeholders to lead ideation and concept development for products that vary by sales channel and customer segment. A notable month-to-month initiative drove 3k customer gains per month (over $150k in CM/month).• Co-developed the team’s product roadmap for mass advertising campaigns and individual sales channel needs. Owned personal project plan of 16 products/initiatives.• Conducted financial and operational analysis on lead product concepts and gain senior executive approvals to launch new and/or enhanced products. One product optimization initiative resulted in over $400k cost savings.• Drove successful product launches while managing deadlines and expectations/roadblocks from a variety of stakeholders (Legal, Finance, Brand, Sales Channels, IT, Operations, Advertising, and Training). • Developed business requirements and conduct testing for enhancements to the online customer usage and cost tool. The 2015 release resulted in zero defects.

Irving, Tx, Us

• Developed and maintained key monthly product performance reporting.• Ensured internal product launch readiness by providing Training/Sales inputs for new and revised commodity products.• Managed PrePay product performance and developed initiatives for program and customer experience enhancements.

Irving, Tx, Us

• Facilitated Lean methodology workshops and applied value stream mapping principles to internal operations.• Ensured business continuity by documenting processes and responsibilities filled within the Operations department.

New York, New York, Us

Austin, Texas, Us