Tiffany D. Email & Phone Number

Remote

Responsible for creating and maintaining relationships with vendors, working together until they become supported and providing API solution design, tier 2 support for API & webhooks, documents processes for internal and external knowledge-base, & user acceptance testing for APIs.-Cultivate and nurture strategic vendor relationships, endeavoring to secure theirsupport while spearheading the design of API solutions.-Provide tier 2 support for API and webhooks, offering expertise and solutions toaddress complex issues and ensure seamless system operation.-Meticulously document processes to enrich our internal and external knowledgebase, facilitating efficient operations and seamless information sharing.-Spearhead user acceptance testing initiatives for APIs, ensuring that our solutionsmeet the highest standards of quality and usability.-Assist with all creation/maintenance of team tools(templates/shortcuts/automations)

In my role, I served as the sole point of contact bridging the gap between the technical team and various departments within the organization. My responsibilities included collaborating closely with each department to comprehend their unique requirements and orchestrating the development of tailored processes to uphold technology standards aligned with the expectations of departmental managers.-Identify/track KPI’s-Write SQL queries to extract data (Valentina Studio)-Create/Maintain Interactive Dashboards (Pentaho/Google Data Studio)-Maintain Jira taskboard-CRM QA Testing-CRM Administration/Implementation & Troubleshooting

Started as a consolidation processor due to the skills gained during my previous employment and earned my way to assistant manager of the Operations Department within my 1st year.-Production Reports-Team management-Data Analysis-Income Forecasting

Commercial Art; Associate, Computer Graphics

Computers in Industry, Drawing I, Art Appreciation, Photo Image Enhancement, Publication Design, Advanced Publication Design, Typography.

Graphic Arts, Highschool 9-12