Andrew Daigle Email & Phone Number

North Bend, WA, US

Microsoft - Redmond, WA

• Served as an adult learning Project Manager. Established effective synergies between Instructional Designers and client stakeholders & SMEs. Ensured deliverables met or exceeded expectations by established milestones..
• Managed development and delivery of 6 virtual Microsoft Technical Application Workshops.
• Managed various readiness projects for Microsoft Azure Infrastructure core team.

Kent, Washington, United States

• Manage training development project deliverables
• Work with SMEs and other personnel to develop online course offerings
• Write/edit course content to create custom courses and new courses relating to fiber optic technologies and applications – as required by business planning and customer requests
• Guide our media and graphics staff to produce new course materials (animations, videos, classroom activities) that enhance the learning
• Manage the implementation of course delivery/structure changes as required
• Manage our staff of instructors

Bellevue, Washington

• Manage diverse, global team of instructional designers, ensuring balanced resourcing and full utilization. Provide development opportunities, mentoring and coaching to direct reports and cross-functional team members..
• Served as change agent, transforming dysfunctional group into an empowered, high performing team of instructional designers.
• Championed migration from knowledge-based curriculum to interactive scenario-based, experiential learning solutions based on behavior and performance requirements that directly impacted agent time-to-competency.
• Led conversion from paper-based training materials to technology-delivered interactive content.
• Established usage policy and procedures for, and assisted implementation of, Cornerstone Learning Management System (LMS)

• Collaborated with Xbox Services business leaders to drive operational readiness. Assessed, designed, developed, implemented and evaluated learning solutions to support business goals and impact the customer experience..
• Managed a team of vendor Instructional Designers, ensuring balanced resourcing and full utilization.
• Established and maintained collaborative relationship with global vendor partners to create an effective feedback loop, ensure vendor requirements are met and training delivery meets expectations.
• On boarded and mentored new team members. Provided counsel and guidance facilitating a rapid transition to success.
• Championed transition from knowledge-based learning to interactive and immersive instructional methodologies. Resulting improvements included improved time to competency for new hires and marked improvement in Quality.
• Championed transition from outsourced e-Learning development to utilization of e-Learning tools internally. Resulting curriculum proved more cost effective, timely and impactful.

• Designed, developed and implemented e-Learning and blended learning curriculum for Tier 1 and Tier 2 technical support agents in global call centers.
• Lead e-Learning Instructional Designer for Dell Services.
• Pioneered e-Learning hardware teardown simulations reducing hardware purchasing requirements by 25%.
• Pioneered e-Learning training solutions for Dell Services. Pilot course saved $80,000 compared to similar instructor lead course.
• Received Dell Silver award, 2 Dell Bronze awards as well as numerous monthly Peer-to-Peer and Manager awards.

Computer Science

Coursework towards BS in Computer Science

Associate Of Science (A.S.), Industrial Electronics Technology/Technician

Course Developer Workshop