Andrew Daigle Email & Phone Number

North Bend, Wa, Us

Microsoft - Redmond, Wa

Served as an adult learning Project Manager. Established effective synergies between Instructional Designers and client stakeholders & SMEs. Ensured deliverables met or exceeded expectations by established milestones. Maintained clear and open communications.• Managed development and delivery of 6 virtual Microsoft Technical Application Workshops.• Managed various readiness projects for Microsoft Azure Infrastructure core team.

Kent, Washington, United States

• Manage training development project deliverables• Work with SMEs and other personnel to develop online course offerings• Write/edit course content to create custom courses and new courses relating to fiber optic technologies and applications – as required by business planning and customer requests• Guide our media and graphics staff to produce new course materials (animations, videos, classroom activities) that enhance the learning• Manage the implementation of course delivery/structure changes as required • Manage our staff of instructors• As part of the management team, help set the goals and objectives for business

Bellevue, Washington

Manage diverse, global team of instructional designers, ensuring balanced resourcing and full utilization. Provide development opportunities, mentoring and coaching to direct reports and cross-functional team members. Manage relationships with global stakeholder teams to support business goals and initiatives. • Served as change agent, transforming dysfunctional group into an empowered, high performing team of instructional designers.• Championed migration from knowledge-based curriculum to interactive scenario-based, experiential learning solutions based on behavior and performance requirements that directly impacted agent time-to-competency.• Led conversion from paper-based training materials to technology-delivered interactive content.• Established usage policy and procedures for, and assisted implementation of, Cornerstone Learning Management System (LMS)

Collaborated with Xbox Services business leaders to drive operational readiness. Assessed, designed, developed, implemented and evaluated learning solutions to support business goals and impact the customer experience. Managed relationships with global customer service teams. Drove quality through KPI analysis and targeted learning solutions.• Managed a team of vendor Instructional Designers, ensuring balanced resourcing and full utilization.• Established and maintained collaborative relationship with global vendor partners to create an effective feedback loop, ensure vendor requirements are met and training delivery meets expectations.• On boarded and mentored new team members. Provided counsel and guidance facilitating a rapid transition to success. • Championed transition from knowledge-based learning to interactive and immersive instructional methodologies. Resulting improvements included improved time to competency for new hires and marked improvement in Quality Of Service scores.• Championed transition from outsourced e-Learning development to utilization of e-Learning tools internally. Resulting curriculum proved more cost effective, timely and impactful.

Designed, developed and implemented e-Learning and blended learning curriculum for Tier 1 and Tier 2 technical support agents in global call centers. • Lead e-Learning Instructional Designer for Dell Services.• Pioneered e-Learning hardware teardown simulations reducing hardware purchasing requirements by 25%.• Pioneered e-Learning training solutions for Dell Services. Pilot course saved $80,000 compared to similar instructor lead course.• Received Dell Silver award, 2 Dell Bronze awards as well as numerous monthly Peer-to-Peer and Manager awards.

Computer Science

Coursework towards BS in Computer Science

Associate Of Science (A.S.), Industrial Electronics Technology/Technician

Course Developer Workshop