An Pham Email & Phone Number

Ithaca, NY, US

Las Vegas Metropolitan Area

Vietnam

Las Vegas, Nevada, United States

• Fostered a safe and quiet environment for 40 residents by resolving interpersonal conflicts, and communicating announcements.
• Followed administrative procedures to file proper paperwork; worked with staff to document reported incidents.

Las Vegas Metropolitan Area

Tutor for HMD core course: HMD 221: Hospitality Financial AccountingHMD 310: Hospitality Operations and Employment Law HMD 340: Hospitality Financial AnalysisHMD 350: Hospitality Marketing

Las Vegas, Nevada, United States

• Led a team of 5 interns to recommend 2 strategic initiatives by applying SWOT, Root Cause, and RFM analyses
• Constructed DCF model to project 12% ROI and $1.5M; applied operational and financial insights to improve model accuracy
• Automated meal-period analysis report of 15 restaurants with VBA under 2 weeks; streamlined data from 3 sources; reducedreporting time by 15 hours monthly; identified 3 underperforming properties for upper management
• Performed profitability and ad-hoc analyses on 8 gaming tournaments; used SQL to examine revenue trends on 10,000 players
• Reviewed and investigated significant variances; pinpointed 10+ high-roller players with disproportionate costs relative to revenue

Las Vegas, Nevada, United States

• Led a team of 14 and collaborated with 8+ organizations to organize 15 cultural and 2 fundraiser events; attracted 750+ attendees
• Sextupled membership (20 to 112) in 2 years; doubled event and marketing team size; oversaw training for 4 team members
• Worked with the treasurer to secure and manage the distribution of $22K in funding; procured food and prize items for 8 events
• Promoted continuous learning and development by using the AOR model in team reflection sessions
• Mediated conflicts; oversaw idea discussions and held 1-on-1 coaching sessions to improve teamwork and communication

Berkeley, California, United States

• Audited 500+ users under 4 weeks; simultaneously managed 50+ customer inquiries and resolved 20+ statement disputes
• Handled $100K in credit payments; reconciled erroneous statements and arranged clients’ payment plans
• Created inventory-tracking templates using Accubar; improved requisition efficiency by 20% and saved 2 hours per week for ateam of 3
• Assisted purchasing department with requisition, inventory management, and supplier evaluations
• Initiated 15 memberships and preserved 5 by coordinating with different departments to build and modify members’ folios

Ho Chi Minh City, Ho Chi Minh City, Vietnam

• Raised guest satisfaction scores by 15% through daily personalization of 80-140 VIP guest experiences
• Increased average check value by 20% by upselling alcoholic and non-alcoholic beverages in peak hours
• In a team of 3, prepared and ensured proper setups of assigned areas; enabled seamless service and quick table turnover
• Performed service recovery by serving complimentary beverages; noted down discounts and offered vouchers for dinner packages

Vietnam

• Germer: A non-profit organization that aims to introduce classical music to young Vietnamese students by planning concert events with invited guest artists from the HCMC Conservatory of Music. Germer Team's slogan.
• Report progress, and compromises on creative design.
• Deliver on-time posters, inspect and fine-tuned final product.
• Perform on-site duty by helping the Media Production team.

Las Vegas, Nevada Area

• Ensure all guests received a fast-paced, high-quality service when standing at the register.
• Operate cash register with proper procedures when taking orders and closing registers.
• Consistently maintained an organized workspace, making it more presentable.

United States

• Provide academic and lifestyle consultation to 15 international students within the assigned dorm.
• Organize monthly events with other RAs by coordinating with the Residence Life Office.
• Encourage involvement by resolving conflicts and monitoring the fitness center.

Bachelor Of Science - Bs, Hospitality Administration/Management, Senior

Activities and Societies: President of UNLV Hospitality Entrepreneurship Association Hospitality College Tutor Hospitality College Peer.

High School Diploma, General Studies, 3.86

Activities and Societies: Residental Assitant for 2017 - 2019 TA for Upper school Orchestra & Percussionist for Upper school Orchestra.

Piano 9-Year Program, 8/10