Andrew Ramos Email & Phone Number

Livermore, California, United States

Transitioned to the Cyber security team at FormFactor.Threat Detection and Analysis:Monitor security alerts from various sources like SIEM systems, IDS/IPS, firewalls, and anti-virus software.Analyze logs and network traffic to identify anomalies or patterns indicative of a security breach.Incident Response:Act as the first responder to security incidents, conducting initial assessments to determine the scope, nature, and severity of the breach.Coordinate with other IT team members to contain, eradicate, and recover from security incidents.Prioritize vulnerabilities based on risk and work with system owners to remediate them.Security Policy Development:Assist in the creation, maintenance, and enforcement of security policies, standards, and procedures.Ensure that all systems and user practices comply with both internal policies and external regulations (like GDPR, HIPAA, etc.).Malware Analysis:Analyze malware to understand its functionality, origin, and impact. This might include reverse engineering techniques.Compliance Monitoring:Ensure the organization maintains compliance with required cybersecurity standards and regulations.Prepare for and participate in audits related to cybersecurity.Threat Intelligence:Gather and analyze intelligence about emerging threats, cybercriminals, and attack methodologies to keep the organization's defenses updated.Security Tool Management:Administer and maintain security tools like firewalls, endpoint protection platforms, and encryption systems.Documentation:Maintain detailed documentation of security incidents, threat analyses, and mitigation steps for historical and legal purposes.Cybersecurity Strategy:Contribute to the development of a strategic cybersecurity plan, aligning with business objectives.Communication:Clearly communicate security risks and incidents to technical and non-technical stakeholders, including management for strategic decisions.

Livermore, California, United States

I became an FTE at FormFactor, in a tier 2 position.Troubleshooting and Technical Support:Diagnosed and resolved hardware and software issues on computers, printers, and other office equipment.Assist users with software applications, including operating systems, productivity tools (like Microsoft Office), and specialized software.Provide support for network connectivity issues, including Wi-Fi, VPN, and remote access.User Account Management:Create, modify, and delete user accounts in various systems.Reset passwords and manage access rights according to security protocols.Software Installation and Maintenance:Install, configure, and update software on user workstations.Hardware Management:Set up new hardware, including desktops, laptops, mobile devices, and peripherals.Perform hardware repairs or coordinate with vendors for equipment maintenance.Network Support:Monitor network performance and troubleshoot network issues.Help maintain network infrastructure, ensuring servers, routers, and switches are operational.Documentation and Knowledge Base:Document common issues and solutions for future reference.Contribute to or manage the IT knowledge base to assist in self-help for users.Ticket Management:Manage helpdesk tickets through a ticketing system, ensuring accurate recording of issues, responses, and resolutions.Remote Support:Provide remote desktop support to resolve user issues without being physically present.Customer Service:Provide excellent customer service, often being the first point of contact for IT-related queries, requiring good communication skills to explain technical concepts in layman's terms.Backup and Recovery:Assist in managing data backups and helping users recover lost or corrupted data.

Livermore, California, United States

Contractor to hire working for FormFactor through Advantage Resourcing. Worked on various tasks:Troubleshooting and Technical Support:Diagnosed and resolved hardware and software issues on computers, printers, and other office equipment.Assist users with software applications, including operating systems, productivity tools (like Microsoft Office), and specialized software.Provide support for network connectivity issues, including Wi-Fi, VPN, and remote access.User Account Management:Create, modify, and delete user accounts in various systems.Reset passwords and manage access rights according to security protocols.Software Installation and Maintenance:Install, configure, and update software on user workstations.Hardware Management:Set up new hardware, including desktops, laptops, mobile devices, and peripherals.Perform hardware repairs or coordinate with vendors for equipment maintenance.Network Support:Monitor network performance and troubleshoot network issues.Help maintain network infrastructure, ensuring servers, routers, and switches are operational.Documentation and Knowledge Base:Document common issues and solutions for future reference.Contribute to or manage the IT knowledge base to assist in self-help for users.Ticket Management:Manage helpdesk tickets through a ticketing system, ensuring accurate recording of issues, responses, and resolutions.Remote Support:Provide remote desktop support to resolve user issues without being physically present.Customer Service:Provide excellent customer service, often being the first point of contact for IT-related queries, requiring good communication skills to explain technical concepts in layman's terms.Backup and Recovery:Assist in managing data backups and helping users recover lost or corrupted data.

Tracy, Ca

· Lead and manage a team by training, developing, and coaching team members on a consistent basis· Review production cost and product quality, and assist with developing and implementing plans for efficient use of materials, machines, and labor force to establish, maintain, and enhance profitable operation· Supervise the performance of administrative duties (payroll, inventory, team member schedules, etc.)· Monitor and ensure 100% compliance with quality control procedures· Ensure production execution achieves or exceeds performance expectations· Ensure compliance with policies and procedures. Communicate job expectations to all employees; plan, monitor, appraise, and review performance. Train new and current production staff on production procedures.· Work with the Operations Manager to communicate manage assuring highest customer service and efficiency· Keep and maintain production records accurately and consistently. Support any required reporting on productivity, production status, cost controls, quality measures, etc.· Maintain supplies needed for all production areas and ensure validated cost expenditures.· Responsible for implementing production safety programs in order to provide a safe and clean workplace for employees within the regulations of all OSHA, local, state and company regulations and policies.· Troubleshoot problems through to resolution, escalating to manager as needed

San Francisco Bay Area

• Receive, set up and support user related equipment, such as desktops and lap tops, installing the appropriate software necessary for users • Maintain the IT room in order to present a professional and organized appearance• Maintain hardware and software inventory• Reconcile IT inventory against purchase orders• Maintain and document network and systems diagrams• Administer the creation and deletion of user accounts as needed among the varying systems• Prepare checklists and processes for LAN help desk• Monitor appropriate procedures to safeguard systems from physical harm and viruses, unauthorized users, and damage to data• Monitored appropriate procedures to safeguard systems from physical harm and viruses, unauthorized users, and damage to data.• Maintain and document network and systems diagrams, hardware and software inventory.• Administer the creation and deletion of user accounts as needed among varying systems for over 500 users.• Trouble shoot iphones, androids, printers, email servers, wireless network access for over 500 employees in a corporate office.• Distributed software licenses, worked with vendors to acquire new software and hardware based on employees needs• Set up projectors, laptops, and speakers systems for company lunches and meetings.• Built and imaged, laptops, PC’s and Mac’s with appropriate software, hardware, and OS for each type of users needs• Managed the trouble ticketing system, phone calls, emails, and engaged in the office with employees to troubleshoot a wide variety of concerns using Windows 7, 10 and Mac OSX• Created extensive documentation on how to connect Mac’s to the active directory complying with corporate policy• Assisted in remodeling of office floor, setting up new LAN, multiple VLANS in Putty and temporary workstations for all users while running Ethernet cables between cubes, installing new printers, connecting them to servers and creating a network map for the new building layout.

San Francisco Bay Area

• Creating code to extract data values from over 500 CSV files and uploading them into Salesforce. • Creating a project plan, charter, and use cases.• Developing a user manual to train the employees at HKF on the uploading process.• Developing an online scheduling calendar for outside organizations to log into and schedule next available appointment times.

San Francisco Bay Area

• Delivered 130 Amazon Packages daily and assisted other drivers with route• Selected out of 300 drivers to participate in the launch of Amazon Prime 1 Hour Delivery.

San Francisco Bay Area

• Managed small crew of appliance installers at large construction sites in the Bay area and Seattle, Washington• Installed over 1,000 appliances using plumbing, electrical wiring, and natural gas line connections.• Maintained 300 driver logs daily• Ensured that all vehicle maintenance followed commercial driving regulations • Collaborated with construction supervisors and customers to ensure proper appliance installation and satisfaction.

Stockton, California Area

Responsible for inspecting the quality of over 1000 pavers daily. Maintaining computer systems for operating the climate of paver ovens.Mixing concrete to create new paversoperating tumbler, conveyor belts, loading ovens using computer applications to control machines

Stockton, California Area

• Assisted 3 different teachers in managing classroom, grading papers, mentoring students and observing the growth and social problems of lower income children.

Stockton, California Area

I managed a crew of 5 people in a small company, I had to wear many different hats to overcome the obstacles each day. I started out pushing a broom and by the time I left the company I was a very important asset running multiple machines and managing several schedules and building a good team. I am very proud of my accomplishments and my record with Price Rubber.• Utilized Excel to scheduled timelines for plant’s production • Mixed chemicals to be used in the various products manufactured• Skilled in the operation of Extruder, Mill, Lathe, Hot Presses and Forklift

Stockton, California Area

- Collected hundreds of shopping carts daily- Assisted customers with locating items in the grocery store- handled trash removal duties- swept and moped floors

Stockton, California Area

Harvesting Blueberries in the fields. Picking the fruits by hand and filling up a 5-gallon bucket.- filled up 12 five gallon buckets daily

Bachelor Of Science (B.S.), Business Management Information Systems, 3.8

Activities and Societies: Braven Management Information Systems Association (MISA)

Transfer Credit Towards Sjsu, Computer Science, A

Took a few classes that Delta did not offer which transferred over to SJSU towards my degree

Associate Of Science (A.S.), Business Administration And Management, General, 3.4