Andrew Fuller Email and Phone Number

Partnered with internal leaders and subject matter experts to define and deploy monetization, pricing, marketing, and sales strategies for emerging customer solutions. Blended strategic and tactical approaches to produce product releases. • Pioneered new products and product features for existing solutions by serving as Customer Advisory Board. • Verified operational workflows and defined customer requirements, educating field teams on product positioning. • Enabled new net pipeline opportunities by classifying customer personas and marketing materials for sales strategies.• Introduced steady state licensing strategy through commercial scoping of limited release engagements.

Vice President, Global Operations 2016 - 2019 Directed 54 high-performing team members and oversaw 25% of total workforce, spanning North America, Europe, and AsiaPac regions. Acted as decision maker for Salesforce, operational platforms, and shared service outsourced support. • Executed strategic restructure and anchored client service, operations, technical support, and Salesforce administrators within 1 division, lifting presence in high-profile markets, including London, Spain, Dubai, Japan, and Australia.• Achieved $100M in annual revenues and slashed competitors by generating a shared sense of purpose, celebrating individual wins, and applying accountability mechanisms. • Oversaw P&L for global operations, safeguarding financial assets through prudent revenue management.

Advanced scope of responsibility and acquired customer service and revenue divisions for North America operations. • Slashed competitor market share and steered 60% of revenue within 1-year tenure by managing post-sale operations and renewals while coaching professional excellence for 20+ team members.

Promoted and oversaw client servicing division of North America while managing 90+% of organization's revenues. • Transformed workforce model and decentralized Mountain View Headquarters, growing team from 2 to 10 dispersed members, across satellite offices in Chicago, Dallas, and New York.

Review and recommend publications and web sites based on their reach of client target audience and ability to fulfill campaign objectives• Build and execute marketing plans for Cisco, Hewlett-Packard, and others through strategic online placement of the recommended marketing strategy to maximize return on investment