Andrew Redinger Email & Phone Number

United States

• Lead the global enablement team on all the components of supporting the sales organization, directing sales-related initiatives such as best practices, training, content, tools and technology• Provided the sales team with the necessary resources to work effectively and efficiently and maximize sales productivity• Ensured all content across teams is optimized, consistent, and easily accessible, which streamlines and improves the entire sales lifecycle process• Functioned as a liaison between the sales, capture, proposals, marketing, operations, and corporate support teams, aligning activities, tools, and resources• Identified and recommended tools, templates, and resources to enable the sales processes and training efforts across MFS• Created effective onboarding processes for new sales team members so they can be successful in their new role as quickly as possible.• Oversaw all sales training programs and educational content for the sales team, from foundational training to continuous learning, as well as developing other course programs that benefit the sales team• Managed and organized all sales-related content materials for the sales team to access easily• Created a content map that organizes the content for ease of creation and retrieval of documents• Ensured the overall sales enablement efforts positively impact sales performance and productivity• Tracked and analyzed all training, content, and courseware usage• Evaluated metrics and effectiveness of sales initiatives• Analyzed and recommended training solutions that align with organizational initiatives, business needs, and outcomes that focus on the learner’s progress• Managed sales enablement projects/programs, as agreed to by Leadership for the Fiscal Year, from inception to completion, including scheduling, development, prioritization, communication, guidance & business best practice recommendations, and delivery• Developed strong business relationships with internal stakeholders

Portland, Oregon Metropolitan Area

Execute multisite consumer directed and secondary referral sales plan in over 80 business location across 7 states• Aligned Value Proposition to consumer sales strategy, budgeting and profitability analysis, quality assurance, governmental relations and all compliance according to state and local requirements for all services centers• Facilitated change in state laws and statutes to address technical security and safety of device programming and functionality to become #1 requested provider by reporting agencies• Developed and executed process improvement while achieving sustained growth of territory- built territory processes and documents to manage business and stakeholders, creating strategies, budgets, and goals to exceed KPI’s• Worked on system improvement team to increase efficiency and stability of devices; establish system feedback for data errors, gaps, and additional data for analysis• Established end user journey mapping to identify and establish timeline and informational gaps in the industry• Optimized service center footprint to gain and maintain market access• Coordinated favorable market conditions with state stakeholders to secure favorable positions in RFP’s and collaborate on regulations/requirements• Managed 12 corporate service centers to improve processes, inventory management, attendance, technician skills and compliance while converting 2 one service provider states into 30 separate providers and 6 corporate locations

West Coast- West 7 States

• Execute consumer directed sales plan in over 80 locations across 9 states• Manage all business activities related to Draeger and Service Providers centers- aligned Value Proposition to consumer sales strategy, budgeting and profitability analysis, manage all staff, inventory control, quality assurance, governmental relations and all compliance according to state and local requirements.• Adjust all service centers to align with Value Proposition and profitability, balance specific locations according to geography and transactional activity in collaboration with the RSM/Director• Developed and executed process improvement, achieving sustained growth of territory- built territory processes and documents to manage business and stakeholders, creating strategies, budgets, and goals to exceed KPI’s• Collaborated with leadership team on end user project to create on-boarding program with metrics of success, streamline messaging, and promote ownership of call center department • Established end user journey mapping to identify and establish timeline and informational gaps in the industry • Optimized service center footprint to gain and maintain market access• Coordinated favorable market conditions with state stakeholders to secure favorable positions in RFP’s and collaborate on regulations/requirements• Managed 8 service centers to improve processes, inventory management, attendance, technician skills and compliance while converting 2 one service provider states into 30 separate providers and 6 corporate locations• Turned multiple state net losses of $125k into profitable states with more locations

Portland Area, Oregon

• Executed sales strategy and growth plan by building area specific marketing to maintain relationships with Key Customers while building new customer base.• Created and delivered training on end-to-end formal sales process model and ‘Line of Inquiry’ complete withinstructional design training modules and individual coaching; facilitate all other training programs• Refined and integrated the territory business and customer action plans to create strategies, budgets, goals, and analysis of customers/markets to utilize time management and foster a growth mindset with KPI’s/reporting• Prioritized annual objectives including action plans, resourcing models, milestones (KPI’s) with metrics of success,streamline procedures, and promote ownership among management and department leaders• Established collaborate efforts of cross-functional teams to increase impact of market sales events• Established and maintained relationships with key accounts, strategic target accounts, and company stakeholders• Developed and supervised merchandising/marketing projects for retail and commercial customers• Enhanced change management process through CSR and customer interactions (360 assessment-for-development)to meet scorecard commitments; behavioral selling, solution selling, resource/guided selling• Maximized sales and profits through optimized planning, resource management, and data mining/analytics to increase market share, LMS training management, and product development• Collaborated with IT to produce automated reports to reduce record-keeping and sales calculations time by 50%• Developed and executed a strategy for four under-performing stores and three territories- Improved efficiency, productivity, and profitability through process and employee improvement

• Ensured satisfaction and loyalty of customer base while building positive long-term relationships• Improved company profitability by $105,000 by redesigning documentation process and training program for customer purchasing history• Refined customer service culture through development of customer interactions• Increased sales 20% by developing strategic business plan through an in-depth market analysis• Audited store operations and procedures, prepared month end reports, established performance metrics• Analyzed customer data trends to reduce excess inventory and customer service benchmarks

Bellevue, Wa

• Lead all Customer Service and Store lead generation training for 56 locations• Train Market Managers and Sales Representatives on Negotiations- Creating Win-win• Developed strategic business plan through an in-depth market analysis to provide a system solution• Created ‘business partner’ identity with key decision makers and prospects- a presale advocate• Increased customer satisfaction and relationships with business partners through in depth product knowledge and strong communication with store management• Negotiated contracts, rebates, and complaints for account management• Accounts management through use and maintenance of CRM platform

• Analyzed all financial aspects of market from P&L management to competition, trends, issues, and opportunities• Manage merchandise and appropriate inventory to ensure proper risk management and profitability• Built a successful team with positive working relationships to enhanced customer loyalty• Developed strategic sales plan for market and the process for lead sharing/delegation for inside and outside sales partners• Assembled, coached and mentored successful team of employees with positive working relationships to build customer loyalty

Spokane, Washington Area

• Managed all activities which included maximizing sales and profit through merchandising and customer service• Hired as Seasonal/Temp labor; promoted to ASM in 3 monthsOne of my proudest accomplishments was going from seasonal/temporary position to assistant manager in months. I learned what merchandise staging and add-on sales was all about. The ability to tie peoples wants/needs with product offerings. This was a college job that turned into an obsession and eventually a career.

Spokane, Washington Area

• Managed import stainless products inventory• Built Costco's mobile meal sinks• Refined Overall QC and shipping for import and Costco sinks

Spokane, Washington

*Work with designers, flooring contractors, end users, etc. to select appropriate products for their projects that fit within their design, budget and time frame.*Travel projects of existing customers and prospect new customers to create specification, quote, and gain commitment.*Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination ( if necessary), and communication of maintenance program.*Installation of all products- carpet, vinyl, tile, wood and laminate flooring*Assist in design and creation of custom area rugs*Assist in job setup including organizing job supplies, carpet layout and cutting, and add on services or supplies

Bachelor Of Business Administration (Bba), Human Resources Development

Minor in Management Information Systems

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Minor in Business Communications

Associate Of Arts (Aa), Business Administration And Management, General