Michael Learo Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, California, Us

San Diego, California, Us

Innovate & bring to life the power and value of the Customer Data PlatformProvide product/service advice and technical guidance to sales representatives, partners, and prospectsCreate and deliver customized product demonstrations (PoC's) for prospects, customers, and partners on-site and remoteParticipate in the completion of RFPs and/or RFIsDevelopment of formal sales plans and proposals for opportunitiesContribute field knowledge and feedback to direct future product requirements/enhancementsEnhance pre-sales demonstration environments and materialsAct as customer advocates post sales in engineering and services engagementsWork with marketing on demand generation activities such as webinars, blog content, events etcBuild business value & strategically engage with prospects & customersEngage with sales and colleagues in ongoing knowledge sharing and subject matter growth.

San Diego, California, Us

Day to day responsibilities:A trusted resource regarding all Tealium products and features.Provide product/service advice and technical guidance to solutions consultants, sales representatives, partners, and prospects.Completion of RFP/RFX/RFI/Information Security responses.Build/Manage demo website environments hosted on Amazon EC2, several CMS systems, and various database systems.Create customized product demonstrations for prospects and internal resources.Support Proof of Concept deployments.Enhance pre-sales demonstration environments and materials.Prepare weekly team trainings regarding new product and feature releases.Build integrations with 3rd-party vendors such as analytics, display ad, ESP, and more.Why I am a great fit for the role:Understand concepts of Information Security and Information SystemsHave and can illustrate experience using Amazon Web Services (AWS), EC2, Redshift and various DNS services. Presentation skills demonstrate technical proficiency, digital marketing knowledge, and business and communication aptitudeTechnically adept, self-motivated and driven by results

Burlington, Ma, Us

Manage SaaS implementations from end to end including post implementation support.Requirements gathering.Write scripts that perform the ETL (Extract, Transform, Load) process.Create Bash scripting to automate ETL scripts.Perform QA on scripts, data feeds, reports.Solve data issues.Build custom dashboards/reports.Provide professional customer service/support.

Irvine, Ca, Us

Motivated, lead, and guided associates to meet the needs of all customers.Provided training & constructive feedback to help associates grow.Provided excellent customer service to every customer through all situations. Continuously monitored myself, managers, and associates, ensuring all policies & procedures are followed accurately and consistently.Led by example so associates would have no issues following all policies and procedures.Created a positive team oriented atmosphere where associates had fun while fulfilling the business plan of providing customers with amazing service and high quality products. Managed inventory levels and performed quality and cleanliness checks.

San Diego, Ca, Us

Functional Testing of web apps through creation of automation scripts using Unified Functional Testing tool. Wrote scripts to test functionality and gather load times for evaluation across different regions.Used Vizio to create diagrams that modeled the processes and data exchanges from internal to external applications. Wrote and executed manual tests for Qlikview, Salesforce, JIRA, Rational Focal Point and SharePoint.Requirements gathering on all apps supported by IT through communication with multiple stakeholders. Created high level diagrams from above mentioned information gathering. Diagrams provided QA team with vital information about each IT supported application.Focus on Agile development methodology.

San Diego, California, Us

Analyze website & business objectives in order to create an SEO strategyCoordinate with front and back end engineers to ensure seamless collaboration when implementing SEO techniquesBlack box testing of website to ensure proper functionality, cross browser compatibility, design specification accuracy, and UI/UX evaluation

San Diego, California, Us

Assisted members with all financial needs while providing excellent customer serviceMonitored members accounts in order to notify them of money making and money saving opportunities Spent time becoming acquainted with members in order to understand their needs and wants in order to provide them with financial options that best fit their goals and lifestyle

~Met customer needs/wants and resolve their concerns through a positive and supportive communication style of simple questions that allowed me to get to the root cause.~Oversaw all staffing, planning, controlling, goal setting, cash handling & forecasting for two locations~Coached & trained staff on successful sales, customer service, and conflict resolution techniques