Andrew Reed Email & Phone Number

London, United Kingdom

• Established framework for delivery of tailor-made one-to-one skills and personal development Coaching
• Personally delivered coaching sessions and also through coordination of associate Coaches in a variety of central London locations
• Researched and created e-learning interview skills content for 21 industry sectors each with 4 levels from Graduate through to Executive
• Managed targeted sales & marketing campaigns through Google and with strategic partners including Wiki job, Reed employment and Australian franchise
• Direct performance management of customer contact and support team

London, United Kingdom

• Delivered large-scale, diverse volunteer programmes across major festivals, recruited over 500 people offering 17,000 hrs with 95% satisfaction rates, including strategy, policy creation, training and management
• Led strategy and policy for organisation-wide Health and Safety, Accessibility and Sustainability
• Developed Legislative Compliance Framework, embedded into all departments resulting in full adherence and ensuring immediate response to upcoming changes along with compliance training to 475 employees
• Created the Data Asset Register, delivering process change to comply with Data Protection and PCI regulation

London, United Kingdom

• Performance managed a team of 80 FTE and budget of £2m covering ticketing, customer relations, cleaning, waste and recycling, accessibility and environmental sustainability
• Completed formal tendering projects, re-negotiated contracts and delivered cost savings of 15%
• Devised and managed the Customer Relations Strategy capturing feedback, monitoring, reporting and problem resolution resulting in a 20% improvement in visitor experience score
• Managed administration, inventory and reporting for Tessitura and Artifax IT systems and regular upgrades

London, United Kingdom

• Performance managed of a team of 100 FTE covering Ticketing, Duty Management, Stewarding and Merchandising including recruitment, setting objectives, training and development
• Designed, led and delivered a business re-engineering programme resulting in a cost saving of 25%
• Led installation of CRM ticketing, membership and fundraising system and organisational telephony solution
• Successfully negotiated improved Terms and Conditions of employment with Unions, management and HR

London, United Kingdom

• Interim board level position representing Marketing, Communications, Digital and Ticketing
• Managed 80 FTE maintaining customer service and sales targets during extensive organisational change
• Negotiated and developed commercial and operational relationships with 5 new on-site Retail units

London, United Kingdom

• Designed and delivered wide-ranging change programmes during 2002 and again in 2005 to deliver consistently high quality customer service while exceeding sales targets and yield
• Devised and implemented IT and CRM strategies for Ticketing including installation of a new ticketing system

London, United Kingdom

• Regular acquisition and management of acquired stock via pre-purchase or commercial agreement to maximise sales along with provision of management information, budget and variance
• Maintenance of excellent working relationships with and provision of sales information to, all major UK Rock and Pop promoters, national arenas, mid-large London venues and Capital Radio

London, United Kingdom

• Developed working relationships between 21 venues networked to a dedicated Call Centre including provision of training and support for venue ticket sales employees and configuration of seating layouts
• Integrated central, local and overseas sales outlets functions including ticketing, online credit card authorisation, ticket printing and fulfilment, hospitality companies and sponsors allocations

London, United Kingdom

• Recruitment, training and management of 60 FTE sales and customer service agents delviering 4-fold increace in turnover along with installation of sales and telephony solutions, website and office redesigns