Andrew Ward Email and Phone Number
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WHAT WE DO:At Award Consulting, we help ILECs and CLECs who use Metaswitch products by providing (a) day-to-day mentorship/support to their local team(b) guidance and implementation for network changes/migrations, and (c) a roadmap to launch new products like hosted PBX.HOW WE DO IT:Unlike most telecoms consultants, we specialize in technical projects using Metaswitch products. Our key employees are all former Metaswitch engineers and we provide high-touch, personal assistance to our clients. MY BACKGROUND:I spent 14 years at Metaswitch - starting out as a junior developer in England, before moving out to the US to provide technical support to independent telcos as a customer support engineer. I later moved into management where I established the Commissioning Team - responsible for all new customer commissioning and migration projects.I spent my last 3 years as VP Operations, before leaving in 2015 to start my own business.WHAT PEOPLE ARE SAYING:"We are really thrilled with how much you and your team have been able to assist us through this evolution. I have worked with a ton of 3rd party vendors in my past life and you are in the top 2.”Danielle Hopper, Director of Network Engineering, Otelco"Andrew’s technical knowledge of complex soft-switching networks, operations insights and troubleshooting skills have helped us drastically improve our network, operations, and customer satisfaction."Ray Napoletano, Director of Sales & Service – ReInvent TelecomSUBSCRIBE:We have a popular email newsletter where we publish regular articles focused on the needs of independent telcos. Sign up at http://www.awardconsulting.net/articles/WANT TO CONNECT?Simply send me a message here on LinkedIn, or else use our contact form at http://www.awardconsulting.net/contact/
Award Consulting
View- Website:
- awardconsulting.net
- Employees:
- 13
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OwnerAward Consulting Feb 2016 - PresentWe help independent telcos who use Metaswitch products with network changes/migrations, troubleshooting and hosted PBX.
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Vice President, OperationsMetaswitch Networks Jul 2012 - Oct 2015Enfield, GbAs VP Operations I led a team with full responsibility for all aspects of fulfilling our products to Metaswitch's service provider customers (who run the full gamut from small rural providers to international Tier 1 carriers). My teams's responsibilities included: - selecting our suppliers and managing the ongoing day-to-day and commercial relationships - planning and managing our hardware and software license inventory - constantly improving our processes for receiving goods, building and fulfilling customer orders - ensuring that we consistently deliver customer orders on-time and meet our quality objectives.During my time in this role we implemented processes that - reduced shipment errors by 80% - improved stock turns by 174% - increased efficiency (COGS/person) by 89% - reduced operating expenditure by 49%. -
Director Of OperationsMetaswitch Networks Jan 2012 - Jul 2012Enfield, GbManaged a team with responsibility for the assembly and shipment of all Metaswitch hardware to customers across the world - within a Lean Manufacturing environment.
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Director Of Customer SupportMetaswitch Networks Dec 2008 - Jan 2012Enfield, GbMy time as Director of Customer Support was split into two distinct phases. In reverse chronological order, they are as follows.Aug 2010-Jan 2012: I created and managed a new team with responsibility for our initial customer turn-up process. This team ensured our US service provider customers had a smooth experience through physical installation, configuration of our products, acceptance testing and PSTN migrations. In my time running the Commissioning Team we successfully established repeatable processes and best-practices for all these phases of turn-up, which resulted in significant improvements in the efficiency, quality and consistency of our new customer engagements.Dec 2008-Aug 2010: I managed a team of Customer Support Engineers providing Level 1 and Level 2 support to over 100 service providers in the North East US and Eastern Canada.
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Regional Support ManagerMetaswitch Networks May 2007 - Dec 2008Enfield, GbI managed a team of 1-5 CSEs with responsibility for all Metaswitch customers within the Great Lakes region of the US. I was responsible for the training and professional development of my reports, the success of our customer deployments, and the improvement of our internal support processes.
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Customer Support EngineerMetaswitch Networks Feb 2005 - May 2007Enfield, GbAs a CSE I was responsible for the technical support and program management of my assigned customer accounts. This role required technical, communications and project management skills to troubleshoot problems, plan migrations, prioritize work and communicate with customers and other departments within the company.
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Software DeveloperMetaswitch Networks Sep 2001 - Feb 2005Enfield, GbI worked mostly in C, C++ and Java to design, code and unit test components of an X-500 Directory, a phone and web conferencing product, and SIP VoIP call processing.
Andrew Ward Skills
Andrew Ward Education Details
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University Of OxfordMathematics And Computation
Frequently Asked Questions about Andrew Ward
What company does Andrew Ward work for?
Andrew Ward works for Award Consulting
What is Andrew Ward's role at the current company?
Andrew Ward's current role is Metaswitch consultants helping independent telcos with network changes, troubleshooting and hosted PBX. Host of a telco podcast..
What is Andrew Ward's email address?
Andrew Ward's email address is an****@****ail.com
What is Andrew Ward's direct phone number?
Andrew Ward's direct phone number is +151033*****
What schools did Andrew Ward attend?
Andrew Ward attended University Of Oxford.
What skills is Andrew Ward known for?
Andrew Ward has skills like Voip, Sip, Telecommunications, Troubleshooting, Ip, Ethernet, Telephony, Project Management, Wireless, Unified Communications, Voice Over Ip, Management.
Who are Andrew Ward's colleagues?
Andrew Ward's colleagues are Renee Cagle, Dan Riley, Matthew Johnston, Tyler Stamp, David Wunderlich, Joshua Haslam.
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