Common duties and achievements:1. Developing, formalizing and implementing the IT processes for the Data Center operations department, based on ITIL best practices.- My contribution in a improvements of existing operational processes in the part of the infrastructure changes preparations and works executions has led to decrease overall time of infrastructure works in amount of 30%, which allowed Company to increase the service levels provided to customers.- I have developed and implemented the process of a timely updating and verifications the project documentation after any infrastructure works, what has incredible increased the data actuality, therefore now we are able to offer this process as a service of provisioning the correct and timely updated project documentation of the Datacenters infrastructure2. IT asset managementIn the Company`s Data Centers now placed about 10K equipment, and in the context of each of it IT asset management processes, that I responsible to manage, provides the following:- Presence actual information about all Data Center`s equipment and software. IT assets management has the technical solution (ITAM), which contains all information about equipment`s, includes names, serial numbers, placements, dates of warranty and\or post-warranty contracts, etc.- Presence of continuous technical support contracts and warranties for all Data Center`s equipment and software. There was developed and successfully implemented the process of a technical support contracts prolongation. This process foresees participations of specialists from different company’s departments, either technical specialists and the accountants and service managers. By the diversification the process as well as keeping all the participants in a common information, space we were able significantly increase the transparency of a purchasing. Moreover, what is the most important - reduce in a 20% the year operational expenses.

Common activities:Leading a technical support teamManaging a Data Center environment infrastructureAchievments:In consequence of a implementation of the proactive monitoring system of IT infrastructuce Env., :- total number of an equipmnet incidents has been decreased 35% off- 0% of the incidents has been solved out of SLAOrganization and managing the IT infrastructure support group:- Proved the reason of necessity for establishing of the new team: New team has been created, and it took the responsibility for the typical servers operations. This helped to reduce the overall load from the 3rd line support team - Implementation the Supplier Management process- Implementation the Service Asset and Configuration Management processImplementation the new group(it infrastructure support team), has reduced the total time of the solution the incidents with equipment by 20% across the department.

Common Duties:Infrastructure support of a Data Centers:- Managing an Incident and Change processes on the Data Centers infrastructure- Development and approval of the work plans- Execution control of the service level requirements (SLA)- Interaction with HW vendors about extension \ purchase of service contracts, contracts for technical support- Maintain operational documentation up to date- Participation in the preparation of tender documentation- Accounting for IT assets- organization of trainings- Managing a tech support team- Taking part in a infrastructure projects- Planning a data centers developmentAchievements:- Developing and implementing the rules and procedures for the distributed tech support team (local and remote)- Managing a distributed tech support team (local and remote)- Planning and conducting acceptance tests for a two Data Centers- Develop and implementing a procedures for a data centers support team- Planning and implementing DataCenter development project- Implementation of sales Data Center Capacity

Responsibilities: 2nd and 3rd tier technical level support, Pre-Sales, Infrastructure architecture: design and Implementation. Cloud computing. Administration of vSphere 4.0 4.1, Cisco UCS, vBlock, HP EVA CV, EMC Clariion storage systems.Achievements: • Participation in Data Centre implementation project• vBlock implementation• Virtualizing of hardware servers into VMware Env.• Design and implementation Data Centre migration • Web-hosting implementation project• Servers clustering • Pre-Sales Projects