André Paschoal Email and Phone Number

With over 17 years of dedicated experience in customer service and technical support, I am a specialist in HP equipment, including plotters, printers, notebooks, tablets, and desktops. Throughout my career, I have taken on the responsibility of handling critical calls, managing business escalations, and ensuring compliance with customer satisfaction processes, using metrics such as KCI (Keep Customer Informed) and NPS (Net Promoter Score), always prioritizing transparency, engagement, and customer focus.I have extensive experience in conducting training sessions for hired technicians, third parties, call centers, sales representatives, and end customers, aiming to ensure high-quality technical support and excellence in customer service. I am committed to providing efficient solutions and exceeding customer expectations in every interaction.