-providing more project based support to customers-active directory and GPO management-email migrations for clients moving to Office 365 platform

-answering calls in a high volume call center-providing break/fix solutions for computers, peripherals, and software

Supporting SharePoint site utilized by client user base of 1000+ and MedAssets employee user base of 3500- Providing Level 1 and 2 support for SharePoint 2007, 2010, 2013 including permissions, troubleshooting, site creations, creating AD accounts for external clients, and end user training with a focus on SharePoint best practices- Monitoring SharePoint performance and timer jobs (e.g., Search, User Profile Service)- Editing pages and web parts in a purpose-built SharePoint 2013 environment; supporting Office Web Apps and custom Excel reports; bringing external clients on board- Performing hundreds of site migrations using Metalogix Content Matrix- Creating custom workflows for SharePoint 2007 and 2013 using SharePoint Designer- Installing SharePoint patches and monthly verification of Windows Server patches- Resolving issues using remote support tools- Deploying enhancement packages, custom web parts and bug fixes following the business change control policy

Provided all guests with excellent customer serviceMaintained and developed relationships with many repetitive customers and helped increase daily sales goals and exceeded individual sales goals by suggestive sellingWorked as a shift leader to maintain and monitor server sales quotasEnsured customer satisfaction through the use of promotional offers, redemptions, and complimentary servicesCoached servers in order to limit mistakes and keep waste and customer impact to a minimumFunctioned as part of the training team for new employees; training focused on all aspects of Chili’s products, corporate culture, and expectations

•Organized, routed, and maintained legal court documents having to do with corporate affairs in several states- maintaining the highest degree of confidentiality and integrity•Distributed case load among various counsel to represent the corporation’s interests; offering support to counsel to ensure proper handling•Tracked ongoing litigation activity and ensured timely payments of fines and/or penalties•Maintained abandoned property report for outstanding checks and delinquent payments• Handled research for outstanding checks; including contact with vendors, stop payments, and reissue of payments• Reduced size of report by approximately 40% in 4 months•Participated in group projects for the consolidation and tracking of paper files from office mergers•General office support; including mail duties, distribution of faxes from a general line, and maintaining office equipment