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Andy Brooks Email & Phone Number

Associate Director, Product: Digital Help Experiences and Content Strategy at Credit Karma
Location: Charlotte, North Carolina, United States 9 work roles 2 schools
1 work email found @creditkarma.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email a****@creditkarma.com
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Current company
Credit Karma
Role
Associate Director, Product: Digital Help Experiences and Content Strategy
Location
Charlotte, North Carolina, United States
Company size
2019 employees

Who is Andy Brooks? Overview

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Quick answer

Andy Brooks is listed as Associate Director, Product: Digital Help Experiences and Content Strategy at Credit Karma, a company with 2019 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at creditkarma.com and a matched LinkedIn profile for Andy Brooks.

Andy Brooks previously worked as Associate Director, Product Management, Program Management, Content Strategy at Credit Karma and Founder, Coach, Speaker at Andy Brooks Consulting. Andy Brooks holds Masters In Business Administration, Entrepreneurship from Queens University Of Charlotte.

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Email format at Credit Karma

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{first}.{last}@creditkarma.com
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AeroLeads found 1 current-domain work email signal for Andy Brooks. Compare company email patterns before reaching out.

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Profile bio

About Andy Brooks

I'm a purpose-driven Operations, Strategy, Product, Program Management, CX leader, guiding and developing highly engaged teams to execute on data-driven strategic roadmaps. Operational excellence and quality execution have been the foundation of delivering organizational objectives and key results across multiple industries as a senior leader and executive.I launched Andy Brooks Consulting in 2022 to coach executives, lead workshops, and help organizations develop cultures that enable their people to succeed on purpose.*****Career Summary: Having established the first VoC program for Rocket Mortgage Pro TPO, and building multi-disciplinary teams to support customer experiences, project management, and technology initiatives, I supported the division's client experience operations strategy, delivering on the executive team's top priorities. I then led RoundPoint's customer service teams, overseeing the leadership team responsible for all day-to-day operations, providing thought leadership on the company's overall customer experience strategy, as well as guiding delivery of process improvements, technology implementations, leadership development, and employee engagement. Currently, I’m part of Credit Karma’s Member Success team, leading and shaping the future of our product and member experience, leading both Product and Program Management, with a big mission to champion financial progress for everyone.

Listed skills include Leadership, Public Speaking, Training, Strategy, and 27 others.

Current workplace

Andy Brooks's current company

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Credit Karma
Credit Karma
Associate Director, Product: Digital Help Experiences and Content Strategy
Charlotte, NC, US
Website
creditkarma.com
Employees
2019
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9 roles

Andy Brooks work experience

A career timeline built from the work history available for this profile.

Associate Director, Product: Digital Help Experiences And Content Strategy

Credit Karma

Charlotte, NC, US

Associate Director, Product Management, Program Management, Content Strategy

Current
Credit Karma

Oakland, California, US

Leading the next chapter of product and technology to support our member experience when they need our help.Driving a product roadmap of experiences for member self-service, support experience, and optimizing experience member journey flows. Growing and diversifying engagement with Credit Karma for members by creating experiences that help members answer.

Apr 2022 - Present

Founder, Coach, Speaker

Current
Andy Brooks Consulting

Consulting and coach executives, leading workshops, and helping organizations develop cultures that enable their people to succeed on purpose.

Aug 2022 - Present

Vice President, Customer Service & Consumer Product Marketplace

Roundpoint Mortgage Servicing Corporation

Fort Mill, SC, US

Guiding multi-site operations, leadership team, and vendors, to deliver an elevated story-worthy customer experience. Responsible for defining the customer experience strategic priorities, achieving operational excellence, fostering innovation and growth, and continually improving CX metrics. Organizing, coordinating, and managing the execution of customer.

Oct 2019 - Apr 2022

Director Client Experience Operations

Rocket Mortgage

Detroit, Michigan, US

Led divisional Client Experience Operations strategy, executed through multi-disciplinary teams, delivering VoC program, process improvement, project management, technology prioritization, implementation, and employee engagement. Grew B2B NPS from 50 to 84 in 3 years and oversaw implementation of Stella Connect for QLMS.Led projects for executive.

Jul 2018 - Oct 2019

Team Leader (Business Consulting, Customer Experience, Culture & Engagement)

Rocket Mortgage

Detroit, Michigan, US

Led day-to-day operations of Customer Experience Operations teams supporting execution of VoC program, process improvement, project management, technology prioritization, and implementation. Hosted monthly executive team roundtables, discussing customer engagement, analysis of detractors/passives, and initiatives we deployed to course-correct poor customer.

Feb 2017 - Jul 2018

Business Consultant (Customer Experience & Process Improvement)

Rocket Mortgage

Detroit, Michigan, US

Launched new VoC program, responsible for reshaping the future of customer engagement, brand loyalty, and revenue growth. Led process improvement initiatives and projects, to deliver meaningful business value. Executed multi-phased implementation to reimagine new customer onboarding and training.

Apr 2016 - Jan 2017

Implementation Consultant 3

Wells Fargo

San Francisco, California, US

Led end-to-end process improvement projects simultaneously, optimizing operational efficiencies, from ideation to implementation. Provided implementation support for large technology initiatives, establishing strategy and delivery methods for training and standard operating procedures. Documented new workflows, procedures, and trained in Lean Six Sigma.

Oct 2014 - Apr 2016

Global Account Manager

Omnisolv

Managed national and global account relationships with Coach, DKNY, Rack Room Shoes, Caleres, and C. Wonder overseeing procurement, distribution logistics, delivery operations, and new partnership implementation. Completed onboarding of Coach International stores across the US, Europe, and Asia into a centralized distribution program. Led delivery.

Aug 2012 - Mar 2014
Team & coworkers

Colleagues at Credit Karma

Other employees you can reach at creditkarma.com. View company contacts for 2019 employees →

MV Minh Vang Minh Vang Colleague at Credit Karma San Francisco Bay Area, United States View → JH Jessica Huffman Jessica Huffman Colleague at Credit Karma Charlotte, North Carolina, United States, United States View → CK Credit Karma Credit Karma Colleague at Credit Karma San Francisco, California, United States, United States View → C( Carly (Guarcello) Martinez Carly (Guarcello) Martinez Colleague at Credit Karma San Francisco Bay Area, United States, United States View → RC Roy Clifton Roy Clifton Colleague at Credit Karma Charlotte, North Carolina, United States, United States View → RB Robert Brooks Robert Brooks Colleague at Credit Karma Fort Mill, South Carolina, United States, United States View → GC Glen Clarkson Glen Clarkson Colleague at Credit Karma Novato, California, United States, United States View → MB Michael Brown Michael Brown Colleague at Credit Karma Charlotte, North Carolina, United States, United States View → DA Donald Anthony Binns Donald Anthony Binns Colleague at Credit Karma Charlotte, North Carolina, United States, United States View → JU Jesse Unger Jesse Unger Colleague at Credit Karma San Diego, California, United States, United States View →
2 education records

Andy Brooks education

Masters In Business Administration, Entrepreneurship

Queens University Of Charlotte

B.S. Business Administration, Management

University Of South Carolina Upstate
FAQ

Frequently asked questions about Andy Brooks

Quick answers generated from the profile data available on this page.

What company does Andy Brooks work for?

Andy Brooks works for Credit Karma.

What is Andy Brooks's role at Credit Karma?

Andy Brooks is listed as Associate Director, Product: Digital Help Experiences and Content Strategy at Credit Karma.

What is Andy Brooks's email address?

AeroLeads has found 1 work email signal at @creditkarma.com for Andy Brooks at Credit Karma.

Where is Andy Brooks based?

Andy Brooks is based in Charlotte, North Carolina, United States while working with Credit Karma.

What companies has Andy Brooks worked for?

Andy Brooks has worked for Credit Karma, Andy Brooks Consulting, Roundpoint Mortgage Servicing Corporation, Rocket Mortgage, and Wells Fargo.

Who are Andy Brooks's colleagues at Credit Karma?

Andy Brooks's colleagues at Credit Karma include Minh Vang, Jessica Huffman, Credit Karma, Carly (Guarcello) Martinez, and Roy Clifton.

How can I contact Andy Brooks?

You can use AeroLeads to view verified contact signals for Andy Brooks at Credit Karma, including work email, phone, and LinkedIn data when available.

What schools did Andy Brooks attend?

Andy Brooks holds Masters In Business Administration, Entrepreneurship from Queens University Of Charlotte.

What skills is Andy Brooks known for?

Andy Brooks is listed with skills including Leadership, Public Speaking, Training, Strategy, Budgets, Team Leadership, Management, and Recruiting.

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