Andy Brooks Email and Phone Number
Andy Brooks work email
- Valid
- Valid
- Valid
Andy Brooks personal email
- Valid
I'm a purpose-driven Operations, Strategy, Product, Program Management, CX leader, guiding and developing highly engaged teams to execute on data-driven strategic roadmaps. Operational excellence and quality execution have been the foundation of delivering organizational objectives and key results across multiple industries as a senior leader and executive.I launched Andy Brooks Consulting in 2022 to coach executives, lead workshops, and help organizations develop cultures that enable their people to succeed on purpose.*****Career Summary: Having established the first VoC program for Rocket Mortgage Pro TPO, and building multi-disciplinary teams to support customer experiences, project management, and technology initiatives, I supported the division's client experience operations strategy, delivering on the executive team's top priorities. I then led RoundPoint's customer service teams, overseeing the leadership team responsible for all day-to-day operations, providing thought leadership on the company's overall customer experience strategy, as well as guiding delivery of process improvements, technology implementations, leadership development, and employee engagement. Currently, I’m part of Credit Karma’s Member Success team, leading and shaping the future of our product and member experience, leading both Product and Program Management, with a big mission to champion financial progress for everyone.
Credit Karma
View- Website:
- creditkarma.com
- Employees:
- 2019
-
Associate Director, Product: Digital Help Experiences And Content StrategyCredit KarmaCharlotte, Nc, Us
-
Associate Director, Product Management, Program Management, Content StrategyCredit Karma Apr 2022 - PresentOakland, California, UsLeading the next chapter of product and technology to support our member experience when they need our help.Driving a product roadmap of experiences for member self-service, support experience, and optimizing experience member journey flows. Growing and diversifying engagement with Credit Karma for members by creating experiences that help members answer questions and make progress financially. Leading Product Management, Program Management, and Content Strategy overseeing roadmaps, timelines, processes, and mechanisms required to enable teams to collaborate strongly to deliver programs against OKRs.
-
Founder, Coach, SpeakerAndy Brooks Consulting Aug 2022 - PresentConsulting and coach executives, leading workshops, and helping organizations develop cultures that enable their people to succeed on purpose. -
Vice President, Customer Service & Consumer Product MarketplaceRoundpoint Mortgage Servicing Corporation Oct 2019 - Apr 2022Fort Mill, Sc, UsGuiding multi-site operations, leadership team, and vendors, to deliver an elevated story-worthy customer experience. Responsible for defining the customer experience strategic priorities, achieving operational excellence, fostering innovation and growth, and continually improving CX metrics. Organizing, coordinating, and managing the execution of customer experience initiatives. Leading Consumer Product Marketplace, delivering cross-sell products to improve homeownership experience, drive customer engagement, and increase revenue. Established employee engagement initiative to grow engagement through diversity and inclusion, employee appreciation, and leadership development. -
Director Client Experience OperationsRocket Mortgage Jul 2018 - Oct 2019Detroit, Michigan, UsLed divisional Client Experience Operations strategy, executed through multi-disciplinary teams, delivering VoC program, process improvement, project management, technology prioritization, implementation, and employee engagement. Grew B2B NPS from 50 to 84 in 3 years and oversaw implementation of Stella Connect for QLMS.Led projects for executive leadership, including co-creating 2019 operations strategy outlining vision, strategic focuses, and KPIs for all business groups. Co-hosted monthly business development events with B2B customers. Delivered keynote presentations on ‘Providing World Class Customer Experience’ at monthly in-house customer conferences. -
Team Leader (Business Consulting, Customer Experience, Culture & Engagement)Rocket Mortgage Feb 2017 - Jul 2018Detroit, Michigan, UsLed day-to-day operations of Customer Experience Operations teams supporting execution of VoC program, process improvement, project management, technology prioritization, and implementation. Hosted monthly executive team roundtables, discussing customer engagement, analysis of detractors/passives, and initiatives we deployed to course-correct poor customer experiences. Implemented CX KPI dashboard, with processes built to listen, interpret, act, and monitor continuous improvement, brand loyalty, and customer retention.
-
Business Consultant (Customer Experience & Process Improvement)Rocket Mortgage Apr 2016 - Jan 2017Detroit, Michigan, UsLaunched new VoC program, responsible for reshaping the future of customer engagement, brand loyalty, and revenue growth. Led process improvement initiatives and projects, to deliver meaningful business value. Executed multi-phased implementation to reimagine new customer onboarding and training.
-
Implementation Consultant 3Wells Fargo Oct 2014 - Apr 2016San Francisco, California, UsLed end-to-end process improvement projects simultaneously, optimizing operational efficiencies, from ideation to implementation. Provided implementation support for large technology initiatives, establishing strategy and delivery methods for training and standard operating procedures. Documented new workflows, procedures, and trained in Lean Six Sigma principles. -
Global Account ManagerOmnisolv Aug 2012 - Mar 2014Managed national and global account relationships with Coach, DKNY, Rack Room Shoes, Caleres, and C. Wonder overseeing procurement, distribution logistics, delivery operations, and new partnership implementation. Completed onboarding of Coach International stores across the US, Europe, and Asia into a centralized distribution program. Led delivery improvement initiative that grew on-time deliveries from 65% to 99.98% over a 6-month period. Invited to executive team annual meetings to provide recommendations on structure and customer experience strategy.
Andy Brooks Skills
Andy Brooks Education Details
-
Queens University Of CharlotteEntrepreneurship -
University Of South Carolina UpstateManagement
Frequently Asked Questions about Andy Brooks
What company does Andy Brooks work for?
Andy Brooks works for Credit Karma
What is Andy Brooks's role at the current company?
Andy Brooks's current role is Associate Director, Product: Digital Help Experiences and Content Strategy.
What is Andy Brooks's email address?
Andy Brooks's email address is an****@****age.com
What schools did Andy Brooks attend?
Andy Brooks attended Queens University Of Charlotte, University Of South Carolina Upstate.
What skills is Andy Brooks known for?
Andy Brooks has skills like Leadership, Public Speaking, Training, Strategy, Budgets, Team Leadership, Management, Recruiting, Marketing, Event Planning, Social Networking, Strategic Planning.
Who are Andy Brooks's colleagues?
Andy Brooks's colleagues are Jada Campbell, Tanya D., Comlan Djelou, Andriy Rudyk, Samuel Levin, Karina Rivas Gibson, Myke Worthem, Mba.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial