In my role as Operations Lead, I oversee key functional areas of our outsourced operations, ensuring optimal performance and efficiency. I manage complex processes and ensure they are aligned with both business and compliance requirements, while also identifying opportunities for process improvements. I am the primary escalation point for operational risks and process issues , providing hands-on troubleshooting and ensuring smooth operations. Additionally, I build strong stakeholder… Show more In my role as Operations Lead, I oversee key functional areas of our outsourced operations, ensuring optimal performance and efficiency. I manage complex processes and ensure they are aligned with both business and compliance requirements, while also identifying opportunities for process improvements. I am the primary escalation point for operational risks and process issues , providing hands-on troubleshooting and ensuring smooth operations. Additionally, I build strong stakeholder relationships and drive strategic initiatives that deliver both financial growth and operational efficiency, supporting the overall business vision. Show less

At ANZ, I led a team of 15 direct reports, managing the daily performance and long-term development of the payment operations department. I was responsible for maintaining accurate and timely payment processing, managing inquiries and escalations, and providing operational advice on strategic projects. My role involved ensuring compliance with international payment standards, such as SWIFT formatting, and mitigating operational risks through internal controls. I also handled high-level customer… Show more At ANZ, I led a team of 15 direct reports, managing the daily performance and long-term development of the payment operations department. I was responsible for maintaining accurate and timely payment processing, managing inquiries and escalations, and providing operational advice on strategic projects. My role involved ensuring compliance with international payment standards, such as SWIFT formatting, and mitigating operational risks through internal controls. I also handled high-level customer escalations during technical incidents, minimising customer impact. Show less

As Collections Manager, I was responsible for setting the strategic direction of the collections department, including payment collection goals and targets. I implemented policies and procedures to improve the recovery of outstanding credit while ensuring compliance with all relevant regulations. I lead a team of professionals and managed the end-to-end processes across collections and customer service, overseeing complex negotiations and stakeholder management. I reported regularly to the… Show more As Collections Manager, I was responsible for setting the strategic direction of the collections department, including payment collection goals and targets. I implemented policies and procedures to improve the recovery of outstanding credit while ensuring compliance with all relevant regulations. I lead a team of professionals and managed the end-to-end processes across collections and customer service, overseeing complex negotiations and stakeholder management. I reported regularly to the board, providing insights and updates on collections performance. Show less

I led a team in managing all aspects of the accounts receivable/payables function, ensuring timely and accurate supplier payments in multiple currencies. I was responsible for workflow allocation, staff development, and process improvements to enhance operational efficiency. My role involved managing cash flow planning, processing employee expenses, and performing supplier and general ledger reconciliations. I also worked on continually refining existing procedures to enhance internal controls… Show more I led a team in managing all aspects of the accounts receivable/payables function, ensuring timely and accurate supplier payments in multiple currencies. I was responsible for workflow allocation, staff development, and process improvements to enhance operational efficiency. My role involved managing cash flow planning, processing employee expenses, and performing supplier and general ledger reconciliations. I also worked on continually refining existing procedures to enhance internal controls and overall performance. Whilst working closely with our collections team and AR teams, I was responsible for ensuring team collaboration to meet targets. Show less

In my role at OCBC Bank London, I executed payment processing functions, developed operational policies, and monitored metrics to ensure exceptional service delivery. I identified opportunities for operational efficiency through process re-engineering and technological solutions, significantly improving the payments function. I also led cross-functional teams, providing training and expertise in payments operations, and ensured all processes were documented and compliant with regulatory… Show more In my role at OCBC Bank London, I executed payment processing functions, developed operational policies, and monitored metrics to ensure exceptional service delivery. I identified opportunities for operational efficiency through process re-engineering and technological solutions, significantly improving the payments function. I also led cross-functional teams, providing training and expertise in payments operations, and ensured all processes were documented and compliant with regulatory requirements. Show less