Andy Chen Email & Phone Number

Kent, Wa, Us

Seattle, Washington, United States

Seattle, Washington

Planned/oversaw overall company’s IT strategic initiatives in improving software/data (Automotive CX/VX) quality and delivery.Quality Assurance team:• Hired and managed onsite/offshore team members (10+)• Built QA coverage/skillset/career-path by promoted and implementing team structure model (Analyst, Test Engineer, and Development in Test)• Improved QA progress consistency by creating and establishing task, test case, and bug tracking/actionable metrics via various… Show more Planned/oversaw overall company’s IT strategic initiatives in improving software/data (Automotive CX/VX) quality and delivery.Quality Assurance team:• Hired and managed onsite/offshore team members (10+)• Built QA coverage/skillset/career-path by promoted and implementing team structure model (Analyst, Test Engineer, and Development in Test)• Improved QA progress consistency by creating and establishing task, test case, and bug tracking/actionable metrics via various reporting dashboards• Increased project delivery efficiency (agile sprint) by promoting automated deployment (DEV/QA/UAT/PROD) and testing tools/processes• Reduced environmental (Pre-PROD and Post-PROD) bugs count 25% by promoting automated database backup (PROD -> DEV/QA/UAT) and restore processes Customer Support team:• Implemented Tier Support Model (built and developed career plan)• Slashed outstanding/historic tickets by 60% by creating and establishing measurable/actionable SLA metrics via various Helpdesk dashboards• Reducing escalation (Support to DEVOPs) rate by 40% by promoting self-service portal plan and implementation (top recurring issue types) General:• Participated data center and server migrations (Physical to Cloud) • Drove software development tool migrations (TFS/GIT)• Slashed administration costs 40% by negotiating contracts with Call Center system vendors• Promoted best PM/DEV/QA hand-off practices by creating standardize story, release notes, test case, and bug templates. Show less

Greater Seattle Area

• Mentored both onsite and offshore QA team members.• Supported the development of quality assurance test requirements, functional specifications and designs ensuring that information systems, products and services meet organization standards and end-user business requirements• Created and organize test plans; create test scenarios, cases and scripts; create test data• Performed software application and system testing activities in both the test and production environments•… Show more • Mentored both onsite and offshore QA team members.• Supported the development of quality assurance test requirements, functional specifications and designs ensuring that information systems, products and services meet organization standards and end-user business requirements• Created and organize test plans; create test scenarios, cases and scripts; create test data• Performed software application and system testing activities in both the test and production environments• Executed both manual (black/whitebox) and automated testing• Adjusted test measures to reflect BRD changes, in cooperation with PM and engineering team• Communicated results of testing and validate testing as required• Maintained documentation of defects and issues in JIRA/TFS, creating an accurate audit trail for analysis• Ensured that requirements and design details are accurately reflected and traced• Participated in Agile process, including scoping/sizing• Recommended and implemented quality improvements to requirements, development, and test procedures• Drove the development and implementation of processes and tools that promote efficient and thorough testing• Represented subject matter expertise in the QA competency area, remaining up to date on new developments in the field• Monitored the performance of the QA team and keep the Technical Operations Manager apprised of any performance issues that are identified• Worked with QA team to resolve testing issues that may arise• Drove the development and implementation of test automation as appropriate, including platform and standards• Standardized the development and implementation of QA standards across the development organization (Seattle and Beijing)• Established the release and deployment standards across the development organization• Initiated the development and implementation of standardized unit testing• Implemented the development and implementation of automated build validation Show less

Led the Quality Assurance team for the overall testing activities and efforts in the Clearwire’s Business Intelligence team. • Facilitated efficient communication between functional teams through clear reporting on defects & test status metrics/reports• Led testing efforts for the Legacy Data Warehouse and Enterprise Data Warehouse initiatives. • Collaborated review, feedback and suggestion to ensure SDLC best practices and Testing processes/guidelines are being followed. •… Show more Led the Quality Assurance team for the overall testing activities and efforts in the Clearwire’s Business Intelligence team. • Facilitated efficient communication between functional teams through clear reporting on defects & test status metrics/reports• Led testing efforts for the Legacy Data Warehouse and Enterprise Data Warehouse initiatives. • Collaborated review, feedback and suggestion to ensure SDLC best practices and Testing processes/guidelines are being followed. • Coached and developed individual contributors to maximum full performance/potential. • Identified relevant subject areas/articles to cover in How-To and Knowledge Base sharing. • Developed Project dashboard for efficient managing and sharing project specific metrics. • Established and documented general testing etiquette/best practices (across IT) • Improved QA processes and influenced those of the overall IT QA organization in order to improve our agility, effectiveness, and efficiency. • Created and shared Test Strategy document describing various testing approaches and methods that can be combined during project testing phases. • Established metrics for testing, setting expectations on bug fix / validity rate, and incorporate metrics into weekly/quarterly status snapshots. • Continued to refine consistent and efficient in-take work (Requirements, defects, and test cases) between various functional teams. •Developed standardize templates for certifying release (to include):-Test Case Details-Test Run Details, and -Certification of Document with project specific details, risk, QA Coverage and bug statuses Show less

Bellevue, Wa

Responsible for Quality Assurance of Analytics Desk components of Clearwire’s Business Intelligence systems (ETL and Cognos). • Created black and white box test cases and executed ad hoc testing for ETL, analysis, and reporting capabilities. • Contributed to the overall quality of the project release by reviewing requirements documents, technical designs, and other upstream documentation. • Developed test plan through major software releases. • Automated backend SQL test cases… Show more Responsible for Quality Assurance of Analytics Desk components of Clearwire’s Business Intelligence systems (ETL and Cognos). • Created black and white box test cases and executed ad hoc testing for ETL, analysis, and reporting capabilities. • Contributed to the overall quality of the project release by reviewing requirements documents, technical designs, and other upstream documentation. • Developed test plan through major software releases. • Automated backend SQL test cases based on Business logics/mappings/requirements. • Tracked open bugs and work with development team to ensure that identified issues are resolved in a quality and timely manner • Identified and execute don opportunities to create automation and tools to increase our efficiency and effectiveness. • Developed test and release processes as well as developed test documentation. • Worked effectively with internal business and technical stakeholders to ensure that our technical solutions meet their needs. Show less

Responsible for Quality Assurance of backend database components of Clearwire’s IT systems (Customer care and billing systems).• Created black and white box test cases and executed ad hoc testing for ETL, analysis, and reporting capabilities.• Contributed to the overall quality of the project release by reviewing requirements documents, technical designs, and other upstream documentation.• Developed test plan through major software releases.• Automated backend SQL test cases… Show more Responsible for Quality Assurance of backend database components of Clearwire’s IT systems (Customer care and billing systems).• Created black and white box test cases and executed ad hoc testing for ETL, analysis, and reporting capabilities.• Contributed to the overall quality of the project release by reviewing requirements documents, technical designs, and other upstream documentation.• Developed test plan through major software releases.• Automated backend SQL test cases based on Business logics/mappings/requirements.• Tracked open bugs and work with development team to ensure that identified issues are resolved in a quality and timely manne.r• Identified and execute don opportunities to create automation and tools to increase our efficiency and effectiveness.• Developed test and release processes as well as developed test documentation.• Worked effectively with internal business and technical stakeholders to ensure that our technical solutions meet their needs. Show less

xCAT (eXtensible Compensation Analytics Tool) Project -> For Financial Compensation Analysts (FCAs) to manage the process of creating and setting quotas, assigning quotas to territories and participants, calculation and validation of participant attainment of revenue goals, and management of process for approvals and payments. • Involved testing in full product cycle (SDLC).• Designed and executed test plans and procedures.• Debugged and identified defects.• Performed… Show more xCAT (eXtensible Compensation Analytics Tool) Project -> For Financial Compensation Analysts (FCAs) to manage the process of creating and setting quotas, assigning quotas to territories and participants, calculation and validation of participant attainment of revenue goals, and management of process for approvals and payments. • Involved testing in full product cycle (SDLC).• Designed and executed test plans and procedures.• Debugged and identified defects.• Performed testing on UI, middle tier, and backend.• Prepared detail status reporting and metrics.• Participated and drove use case scenarios, test set walkthroughs, and code reviews.• Created and maintained manual/automated test cases and scripts that will be used for execution.• Logged and tracked defects and follow up and retest defects. Show less

The WSUA Conversion project is chartered with converting/transforming Windows Server content from DOC and HTM formats into XML. The focus will be on converting SP1 content for the Windows Server Tech Center launch in March. The SP1 content sets that have been identified include Help, Technical Reference, Deployment Kits, and Whitepapers. • Reviewed TOC issues.• Identified resolution to TOC issues.• Reviewed of defects found in content set.• Resolved defects found in content… Show more The WSUA Conversion project is chartered with converting/transforming Windows Server content from DOC and HTM formats into XML. The focus will be on converting SP1 content for the Windows Server Tech Center launch in March. The SP1 content sets that have been identified include Help, Technical Reference, Deployment Kits, and Whitepapers. • Reviewed TOC issues.• Identified resolution to TOC issues.• Reviewed of defects found in content set.• Resolved defects found in content set resulting from validation.• Ran daily validation on content set and quantified existing errors.• Created backend test scripts.• Ran and monitored daily pre-conversion and conversion process.• Tested pre-conversion and conversion defects.• Tracked and reported conversion progress. Show less

Bs, Computer Science

C# Masters Program, C# .Net

Activities and Societies: .NET training program covers the key components necessary to plan, build, and roll out Windows, ASP.NET, WCF.