Oversee all import and export operations at multiple Nortek companies who are being distributed out of the Nortek Distribution Services and the primary hazardous materials trainer.Ensure export compliance with various government agencies by training staff and creating procedures for our distribution centers. Manage correct export documents, denied parties screening, Anti-Boycott regulations, proper book-keeping and self audit, reviewing items for possible commerce controlled goods, and compliance with dangerous goods regulations governed by the DOT, IATA, and IMDG organizations.Assist with import entries, classifying HTS codes and submitting binding rulings to U.S. Customs, reviewing our ACE data for possible compliance risks and mitigating any risks discovered, and working with our import brokers to be as involved as possible with our import operations. Offer counsel by utilizing best practice and previous experience with the business units I work with and the Nortek corporate office.Actively working to reduce costs, fine tune process flow, and increase productivity and efficiency in both our import and our export operations by self-audits, training, and being involved as closely as possible with operations. Created and currently run our in-house hazardous materials certification program to certify all warehouse staff how to comply with 49 CFR (DOT), IATA, and IMDG regulations and ensure compliance with these regs.Currently part of a Nortek-wide group named the "Global Trade Management Team" where we collaborate our knowledge to strengthen the import / export compliance throughout the entire corporate structure.

Oversee all import and export operations at 6+ companies with the Nortek family and 2 distribution centers, while keeping up to date with the various government regulations used for international trade.Ensure export compliance with the CFR by training staff and creating procedures for our distribution centers. Manage correct export documents, denied parties screening, Anti-Boycott regulations, proper book-keeping and self audit, reviewing items for possible commerce controlled goods, and compliance with dangerous goods regulations governed by the DOT, IATA, and IMDG organizations.Assist with import entries, classifying HTS codes and submitting binding rulings to U.S. Customs, reviewing our ITRAC data for possible compliance risks and mitigating any risks discovered, and working with our import brokers to be as involved as possible with our import operations. Offer counsel by utilizing best practice and previous experience with the business units I work with and the Nortek corporate office.Actively working to reduce costs, fine tune process flow, and increase efficiencies in both our import and our export operations by self-audits, training, and being involved as closely as possible with operations.

Managed two departments at once, both international customer service and export operations at the warehouse level.Made sure strove to give the best possible customer service in our growing international market while complying with U.S. export regulations. Trained my customer service team on data entry, email etiquette, various office functions, INCOTERMs, and giving top notch quality to our clients.Oversee export operations by making sure orders were picked correctly, dangerous goods were labeled in accordance with DOT, IATA, and IMDG regulations, commercial documents are filled out correctly, and shipping KPI's were met.

Processed export shipments worldwide (North, South, and Central America, West and East Europe, Asia, and the Asian Pacific). Operated a forklift, pulled orders, palletized them, wrapped them and general shipment prep.Creating export documents such as: Commercial Invoice, NAFTA, Packing Slip, SLI, SED, and more. Worked with freight forwarders brokers to them the proper documents for my shipments. Maintained bookkeeping of export documents.Classified and labeled dangerous goods in accordance with DOT, IATA, and IMDGE regulations.Ensured orders were shipped in a timely manner while keeping up with my KPI's to strive for customer satisfaction.

Primary point of contact for all incoming purchase orders from our international clients. Took orders by phone, email, and fax and entered them into our system. Worked with the warehouse to provide adequate shipping information to successfully export the shipment.Strived to maintain a 0% error record while entering orders in a timely manner and providing top tier customer service.Handled customer service issues such as damaged shipments, lost shipments, and meeting service demands.Worked with the international sales team to meet project deadlines and help launch promotions.

Received billing related phone inquires in a call-center environment. Assisted customers with all their needs in a professional and prompt manner while upholding Blizzard's high standards of customer service.

Sales rep for the west coast region for independent game stores. Assisted clients in getting their inventory orders placed each week, promoting sales within their stores, running Games Workshop sponsored events, and building up the hobby in their stores to maximize on new hobbyist while increasing profit. Conducted site visits to create and run gaming demos to generate more interest. Helped re-merchandise product for maximum effectiveness.Ran my own Games Workshop official store out of Orange County, CA (At The Block of Orange). Managed 5 staff members, promoted and ran events, ran intro games for new customers, built terrain and painted new figures, maximized profit by maintaining and growing our customer base, placed weekly inventory replenishment orders, conducted staff training, ran hobby clinics to teach new hobbyists how to paint and model Games Workshop miniatures.