Responsible for full cycle recruiting, sourcing & selecting talent, and establishing and maintaining effective metrics, processes, systems and tools to ensure a world class recruiting program.• Manage and maintain ATS application and processes.• Build cross-departmental relationships to understand hiring and team needs.• Provide an engaging and transparent candidate experience at all levels. • Strategically source talent from diverse backgrounds to expand talent within the organization.• Prepare job descriptions and job ads; ensure proper distribution and upkeep.• Manage all aspects of recruiting process. • Create and implement internally procedures and trainings to grow hiring manager engagement.• Establish and maintain protocols for an inclusive and equitable interview process.

Provided a world-class hiring experience for candidates at all stages of careers through a full cycle recruiting process for a wide variety of roles. I also provided guidance and advice for leaders at all levels within Smarsh and maintained oversight and ownership of all roles within two business units of the organization. • Ownership of technical systems for worldwide Talent Acquisition team, including Jobvite, Linkedin, internal LMS tools, and all vendor relationships.• Onboarding and training of new TA team members in a quickly growing global team. • Created learning content and facilitated up-to-date and engaging training sessions for hiring managers and interview teams throughout the organization.• Managed full cycle recruiting for a variety of open positions at all levels and specializations. • Produced & delivered accurate reporting for hiring managers, Smarsh executive team, and K1 stakeholders. • Provided ongoing and as-needed guidance and reporting for Executive leaders in Finance & Internal Operations.

Administered the Jobvite applicant tracking system for worldwide Talent Acquisition team.• Engaged both passive and active candidates throughout the interview process to evaluate best fit. • Built & maintained relationships with hiring managers and business leaders to deeply understand needs.• Participated in community events such as career fairs, resume reviews, and mock interviews.

• Created and delivered engaging training sessions for clients and internal teams.• Managed installation and configuration of LMS and Knowledge Base.• Established and distributed style guides and KCS principles for ongoing knowledge creation.

* Provide front-line email and phone based technical support for electronic message archiving software system.* Assist clients with installation and support of email clients, instant messaging clients, social media and text message archiving software, and a proprietary archive search and review service.* Consistently met and exceeded client satisfaction goals using both quantitative and qualitative metrics

* Execute all donor and vendor communication* Grant research and writing* Website maintenance* Donor database management* Social Media coordination

* Provided outstanding front line support for e-commerce customers* Managed e-commerce platform* Event planning for all company and public events

* Functioned as first line customer interaction for incoming and outgoingcommunications* Processed weekly orders for customer base* Distributed incoming calls as needed to sales and marketing team

* Responsible for maintaining roasting equipment* Created and fulfilled roasting schedule to meet customer demand