Andy Greer Email & Phone Number

• Manage customer relationships, expectations and overall customer satisfaction.
• Act as escalation point for all production customers.
• Coordinated and managed all upgrades and maintenance windows between assigned customers and the SOC
• Perform periodic service reviews with each customer to ensure meeting/exceeding customer’s expectations
• Work closely with SOC to manage customer satisfaction and evaluate future product/support requirements and opportunities
• Coordinate with other internal departments to resolve service, support, or billing issues

• Responsible for resolving and assisting in the resolution of issues escalated by Customer Security Administrators (CSA) and Customer Service Engineer.
• Accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway.
• Ensures timely manner of meeting client Service Level Agreements in terms of uptime, change requests, and troubleshooting.
• Solid understanding of UNIX and UNIX variants (Solaris, Linux, FreeBSD,etc)
• Strong understanding of various internet protocols and technologies (TCP/IP, FTP, SSH, LDAP, AD, HTTP, SSL, VPN, PKI, SNMP, SMTP, IMAP, SMB, RADIUS, etc.).
• Performed some BASH shell scripting.

Gis, Geographic Information Science And Cartography

Certificate in GIS program

Education