Jerry Cheung Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Deliver diverse projects with Fortune 500 companies ranging from solution design to customisation and implementation• Consult with Enterprise clients through discovery to understand business requirements; leading solution design activities including documentation and diagrams, and accountable for technical delivery of the solution• Consult with business stakeholders to design integration and custom automation solutions leveraging Pipedream, Google Cloud Functions, Postman, Node.js, webhooks, OAuth2.0 and REST APIs• Consult with Enterprise network teams to design bespoke eCDN/CDN solutions leveraging Unicast, Multicast, Peering and CDN providers such as Akamai and CloudFlare• Collaborate with the sales team on project scope, LOE estimates and high-level design• Lead content migration engagements from the on-premises and competitor platforms, providing consultation, planning and script development using PowerShell and REST APIs• Lead a containerisation project with a leading financial company and through collaboration with Engineering, successfully containerised the on-premise platform using Docker and Ansible• Collaborate with Engineering and Product Management on new features and requirements as the client advocate; tracking progress through JIRA• Being the primary escalation POC for project and support issues, triage issues and identify correct escalation paths to resolve issues in a timely manner• Author internal and client facing technical documentation in Confluence from platform overviews and high-level architectures to diagrams describing functionality• Owning team wide initiatives as part of the Professional Service leadership team to up-skill peers and share knowledge• Mentoring and training peers and new team members; developing implementation and troubleshooting processes and documentation• Lead the department by setting strategy for internal test environments hosted in VMWare ESX, Google Cloud Platform (GCP) and Amazon Web Services (AWS)

London, England, United Kingdom

• Collaborate with technical stakeholders to design live streaming workflows and processes including multiple encoders and incorporating live closed captioning• Collaborating with cross functional teams, including Support, DevOps, Engineering and 3rd Party Partners to ensure successful project delivery• Perform platform audits and through consulting with technical and business stakeholders provide recommendations, improvements and remediation• Review penetration test reports and through collaboration with Engineering and Support provide responses and suggested remediation• Responsible for the design of custom transcoding profile workflows to meet the needs of customers, primarily leveraging Telestream Vantage and Litespeed products• Consult with Enterprise clients and network stakeholders to design and configure bespoke transcoder and encoder profiles leveraging adaptive bitrate formats such as HLS, DASH and Smooth Streaming• Deploy and configure profiles for Live Streaming encoders including AWS Elemental Live, Wowza Streaming Engine, Harmonic, LiveU and Winnov CBox• Lead On-Premises platform branding and UI customisation projects; technical lead on implementation leveraging third party developers using HTML, CSS and JS• Lead Qumu Cloud SaaS projects including web portal development including design consultation through to implementation using HTML and CSS• Lead mobile application customisation and delivery projects for Enterprise clients leveraging MDM solutions across iOS (Apple), Android (Google) and BEMS (Blackberry) platforms• Lead platform upgrade projects from minor version patching to more complex major version and infrastructure upgrades. Instilling confidence by comprehensive planning and documentation to ensure success and client retention• Provide comprehensive live event support including consultation, planning and preparation through to onsite and remote support during the event

London, England, United Kingdom

London, England, United Kingdom

• Provided the news production system managed service at the BBC• Designed and built the enhanced platform monitoring system• Developed processes for ISO 9001/2008 accreditation including emergency disaster process• Underwent regular audits for ISO 9001/2008 accreditation• Design, implementation and upgrade projects for global customers including: Bloomberg, CBS, TV2/Nord• 3rd line support for BBC and worldwide customer support

London, England, United Kingdom

• Designed, built and maintained the web site used by film journalists

London, England, United Kingdom

• Manage all aspects of the company IT infrastructure including servers, desktops and security policies• Designed and built the network infrastructure including LAN and WiFi