Michael Mueller Email & Phone Number

Centennial, Colorado, United States

Maintained, diagnosed, and repaired issues related to broadcast equipment and systems for Comcast AdDelivery. Supported clients on ad campaign execution to television and radio stations nationally and internationally. Troubleshot video/audio issues of uploaded commercials, diagnosed system outages, and worked directly with stations to meet client needs. Oversaw tickets in Salesforce, took support phone calls from providers and receivers, and monitored health of Comcast AdDelivery portal. • Collaborated directly with stations to set up formats required in system, as well as FTC and FTP delivery. • Added, updated, and maintained user account information and credentials in system portal. • Reviewed and examined high-priority spots manually to locate audio or video issues. • Troubleshot delivery of spot issues by directly addressing the problem or training customers to meet spec requirements.• Trained and mentored new engineers and set up and maintained Ad Management Support Portal website.• Instituted and designed "WalkMe" walkthroughs to help guide customers step by step through different processes in Comcast AdDelivery portal. • Annual Member of Super Bowl Task Force, ensuring flawless delivery of million-dollar advertisements.• Partnered closely with NBC to deliver high-priority spots during Olympics. • Team member that instituted digital delivery to Comcast AdDelivery portal to deliver ads to online outlets in addition to broadcast stations.

Centennial, Colorado, United States

Collaborated with iNDEMAND to air sports packages and PPV events nationally. Took incoming satellite and IP feeds for MLB, NBA, NHL, and MLS games not televised on national TV station and sent them out on iNDEMAND’s cable channels. Monitored and set up audio and video levels for all incoming feeds, created automation playlists that took feeds to air, checked every feed simultaneously, and troubleshot and prevented on-air issues. • Oversaw some of largest PPV sporting events in history, including Floyd Mayweather vs. Conor McGregor in 2017 and Mayweather vs. Manny Pacquiao in 2015 and received recognition for quick problem-solving skills during high-profile events. • Maintained high level of communication with clients, coworkers, and various RSNs all over North America.• Developed processes with new automation technology to ensure 99.999% on-air reliability for dozens of channels at a time.• Worked switcher on Atlanta Braves games for Peachtree.