Live Linear Support Engineer Ii
Current- Collaborated with external customers and internal teams to identify and resolve issues in accordance to ITIL/ITSM
- Created automated alerts to improve catch efficiency
- Developed API tools to improve application efficiency
- Gathered requirements/feedback from non-technical stakeholders for new features and upgrades for existing features
- Built documentations for troubleshooting steps using Confluence
- Provided support for change control and system updates