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Andy Hartley is a Data and Analytics Delivery Director at Mars. He possess expertise in business process improvement, business transformation, customer service, service delivery, stakeholder management and 15 more skills.
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Data And Analytics Delivery DirectorMarsUnited Kingdom -
Senior Delivery ManagerMars Nov 2022 - Present
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Senior Business TranslatorMars Apr 2022 - Nov 2022Slough, England, United Kingdom
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Agile Delivery LeadMars Oct 2019 - Apr 2022
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Global Planning ManagerMars Jun 2018 - Oct 2019
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Development LeadMars Aug 2016 - May 2018Slough, United Kingdom- Managing two third-party delivery teams, responsible for the functional and technical analysis, solution design, development and testing of two global applications.- Accountable for ensuring these teams recover development time and costs against internal customers. Required creation and management of resourcing and billing plans, tailoring to meet stakeholder requirements as needed.- Wider responsibility for division finances, including billing activities with multiple suppliers, to ensure that circa $7M a year is correctly billed and reconciled against supplier invoices. Recognised as a driving force behind improving recovery across the team.
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Service Delivery ManagerMars Feb 2015 - Aug 2016Slough, United Kingdom- Directly accountable for the introduction of, and compliance to, ITIL service operations processes across 9 global applications.- Acting as part of programme PMO for company-wide introduction of ServiceNow, responsible for ensuring transformation programme process design is fit for purpose and ensure alignment across 7 work streams. Required communication with and influencing 800 directly affected staff, and 2,000 others. - With ServiceNow education team, designed all training material for the implementation. Personally trained over 900 UK, European and offshore staff on the main ITIL processes and ServiceNow tool use.
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Senior Service AnalystMars Sep 2012 - Jan 2015Slough, United KingdomHigh accountability role coordinating all service aspects for a SAP CRM-based trade promotions solution used across 4 global markets, as well as the scoping of additional markets
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Pmo Project ManagerBt Wholesale Apr 2012 - Sep 2012Helped co-ordinate 4 projects within a £1bn managed service delivery programmeReporting to the programme director, performed a project assurance role on these plans, as well as all project reporting to both the customer and BTW board. -
Client Relationship ManagerBt Wholesale Oct 2010 - Apr 2012- Managed the service relationship with the provisioning arm of two of the UK’s mobile network operators.- Lead on a number of internal business improvement projects to drive improvements in the customer experience and overall process efficiency. Total savings estimated at £160k/year.- Later, moved to manage the business relationships with seven corporate customers, totalling £32m of business a year. This involved consultative working at board member level with customers to drive efficiency whilst maintaining customer satisfaction.
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GraduateBt Wholesale Sep 2008 - Oct 2010Recruited into BT's graduate programme where I undertook 3 roles over 2 yearsStrategic Business Development Manager- Supporting the global client director, worked across the account teams for two major European mobile network operators across.Business Improvement Specialist- Worked as part of the CRM team, responsible for top-level customer reporting and problem management, and managing initiatives to improve satisfaction across the top 20 customers.Workflow and Resource Manager- Initial placement focussed on improving absence management procedure for 1000 front-line advisors
Andy Hartley Skills
Andy Hartley Education Details
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Physics And Business Studies
Frequently Asked Questions about Andy Hartley
What company does Andy Hartley work for?
Andy Hartley works for Mars
What is Andy Hartley's role at the current company?
Andy Hartley's current role is Data and Analytics Delivery Director.
What is Andy Hartley's email address?
Andy Hartley's email address is an****@****ail.com
What is Andy Hartley's direct phone number?
Andy Hartley's direct phone number is (800) 525*****
What schools did Andy Hartley attend?
Andy Hartley attended University Of Warwick - Warwick Business School, University Of Warwick.
What skills is Andy Hartley known for?
Andy Hartley has skills like Business Process Improvement, Business Transformation, Customer Service, Service Delivery, Stakeholder Management, Project Management, Project Communications, Servicenow, Pmo, It Service Management, Project Delivery, Business Analysis.
Who are Andy Hartley's colleagues?
Andy Hartley's colleagues are Hentie Herbst, Bárbara Galle Lopedote, Elīna Āboliņa, Carlos Villicana, Charlotte Mckinlay, Jackie Pan, Ivetta Fedelim.
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Andy Hartley
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