• Managing client relationships and executing clients’ currency transactions, ensuring that clients have access to up-to-date market and pricing information.• Obtaining FX pricing from liquidity providers and executing client trades.• Quoting, confirming and transmitting client trades in line with company’s policy and procedures.• Providing an overview of all relevant market activity to clients.• Monitoring trends in all major currency pairings with emphasis on Market news and… Show more • Managing client relationships and executing clients’ currency transactions, ensuring that clients have access to up-to-date market and pricing information.• Obtaining FX pricing from liquidity providers and executing client trades.• Quoting, confirming and transmitting client trades in line with company’s policy and procedures.• Providing an overview of all relevant market activity to clients.• Monitoring trends in all major currency pairings with emphasis on Market news and geo-political factors.• Provide quality and efficient live support to existing as well as potential clients, via a number of communication methods.• CRM management of client data.• KYC compliance by working alongside Back Office to resolve regulatory conflicts.• Writing daily market report which is distributed to clients on a daily basis. Show less

• Delivering excellent customer service across a range of different sports and games.• Successfully meeting KPI’s• Constantly offering ideas to improve customer service, website, promotions and how to communicate efficiently with customers.• Attending Blue Square events assisting with on course betting facilities and meeting customers.• Assisting with training colleagues on the nuances of betting and our systems.

• Maintain service level agreements with key clients and provide excellent customer service to stakeholders.• Direct marketing.• Conversion of sales calls and maximisation of profit margins.• Maintained CRM database.• Client, Web Affiliate and Customer Management including Complaints Handling.• Liaising on behalf of clients to third parties.• Completing telesales activity and targeted campaigns.

• Maintained and updated odds and markets for company website.• Accurate data inputting.• Use of Microsoft Excel to prepare fixtures and prices.

• Provide Tote customers with exceptional customer service standards.• Operate all betting equipment effectively and as requested.• Work accurately and balance takings at the end of the meeting.• Pro-actively sell high margin Tote products and participate in ongoing marketing campaigns.

• High level of accuracy in both written and verbal communication channels.• Consistently high standards in both sales performance and customer satisfaction.• Excellent interpersonal skills used to both sell and communicate effectively and compassionately. In addition to preparing sales tours of the three unique properties.• Coordinated with a number of departments and individuals in order to maintain a professional service.