Project Manager / PMO Support August 2023 - presentSupporting the implementation of the global pharmaceutical client's new CSV testing system across their IT division. Project Manager March 2022 - July 2023Implemented the operationalization of the major global pharmaceutical client's SaaS testing system… Show more Project Manager / PMO Support August 2023 - presentSupporting the implementation of the global pharmaceutical client's new CSV testing system across their IT division. Project Manager March 2022 - July 2023Implemented the operationalization of the major global pharmaceutical client's SaaS testing system across their IT division, enabling over 100 project and BAU teams to execute computer system validation testing for GxP and non GxP regulated systems. Designed and implemented a new user onboarding process, test execution support framework and governance model. This included enhanced and simplified end user functional training materials and documentation which enabled system support and project testing teams be set up quickly and effectively to utilize the testing system. Led the transition of the project into BAU after it's delivery to required time, budget, and quality targets. Stakeholder management at Director levelService Transition Manager Aug 2021 – Feb 2002Successfully managed the transition of the application managed service for the global pharmaceutical client's SAP EEC system to their new 3rd party service provider. The service transition was completed to the required time, budget, and quality targets. Stakeholder management at Director level. Show less

Recruited to build and enforce the technology change assurance risk frameworks, controls and processes for the transformation programme which integrated Alliance & Leicester with Santander. Ensured successful execution of the bank’s technology service and change plans in line with business objectives, while minimising implementation, operational and service risks. Successfully adapted the change assurance risk and control framework to support emerging agile technologies and dev ops… Show more Recruited to build and enforce the technology change assurance risk frameworks, controls and processes for the transformation programme which integrated Alliance & Leicester with Santander. Ensured successful execution of the bank’s technology service and change plans in line with business objectives, while minimising implementation, operational and service risks. Successfully adapted the change assurance risk and control framework to support emerging agile technologies and dev ops methodologies. Worked closely with Line 2 and Line 3 oversight and control functions to build, assess, test, and enhance IT risk assessments, mitigation plans and controls.- Achieved annual key performance targets, including service availability, improvement in the average time for IT incidents to be resolved and a material reduction of IT manual workarounds.- Succeeded in achieving compliance by agile technology teams with the IT change management approval policy by co-ordinating the design and implementation of a new governance framework, processes, controls and tools.- Spearheaded the design and development of enriched trend analysis reports for both IT changes and incidents. The reports enabled the continual service improvement plan to reduce the annual volume of major incidents and were acknowledged across the bank’s global entities for the outstanding quality of the analysis and plan.- Oversaw the overhaul of IT change management governance controls, processes and tools which achieved a reduction in the annual number of major incidents associated with IT changes.- Initiated the development and implementation of a self-service IT change management MI dashboard.- Restructured the IT service acceptance framework to a continuous governance / agile model.- Facilitated the IT functions’ input into the bi-annual crisis management desktop exercises for the bank’s executive directors, including the design of the IT incident scenarios and exercise playbook. Show less

Shaped the bank’s IT plans for channels, products, and services within the overall change programme. Ensured that technology changes met change assurance standards and requirements in terms of design, build, deployment, and operability.- Gained a reputation for highly effective stakeholder management at Director level. - 100% of IT service key performance indicators achieved (service availability & incident resolution).- 100% achievement of internal customer satisfaction… Show more Shaped the bank’s IT plans for channels, products, and services within the overall change programme. Ensured that technology changes met change assurance standards and requirements in terms of design, build, deployment, and operability.- Gained a reputation for highly effective stakeholder management at Director level. - 100% of IT service key performance indicators achieved (service availability & incident resolution).- 100% achievement of internal customer satisfaction targets.- Enforced compliance with the banks’ functional, technical & architectural policies and standards.- Oversaw the design and delivery of efficiency, quality, control and operational risk reduction initiatives.- Ensured that the IT systems plan projects were approved according to bank governance and executed using the bank (and Group) standard methodology.- Annual IT change project delivered to agreed dates and budgets.- 100% of cost savings benefits achieved. Show less

Recruited to head the delivery of a new digital trading platform for mortgage intermediaries as part of the bank’s mortgage transformation programme. Accountable for end-to-end life cycle management of the programme and adherence to change assurance policies and standards.- multi million pound cost saving achieved.- significant increase in mortgage applications achieved.- Reduction of the time to provide a lending decision in principle from 5 days to 30 seconds.- Reduction in… Show more Recruited to head the delivery of a new digital trading platform for mortgage intermediaries as part of the bank’s mortgage transformation programme. Accountable for end-to-end life cycle management of the programme and adherence to change assurance policies and standards.- multi million pound cost saving achieved.- significant increase in mortgage applications achieved.- Reduction of the time to provide a lending decision in principle from 5 days to 30 seconds.- Reduction in the time to process a mortgage application to offer by a week.- Industry award winning digital platform solution.Orchestrated the delivery of the 2004 FSA Mortgage Regulation project, achieving 100% bank compliance. Show less

Executed the Group’s customer sales & servicing strategy across its 8 distribution channels.- Delivered the divisional “Cost Reshape” Programme, achieving multi million pound cost savings per annum.- Delivered a Customer Management & Retention programme achieving both customer and savings balance retention annual targets.

As Area Sales Manager I was responsible for the branches within my control consistently achieving sales (mortgage, savings and investments) and customer service targets and SLAs. I had operational management responsibility for over 70 staff across 11 branch offices.I was recognised as a top Area Manager on 2 occasions in terms of the achievement of annual sales and service targets.

Having joined Bristol & West as a Graduate Management Trainee in 1986, I became a Branch Manager in 1989 and managed a number of different branches in Bristol until I was promoted to an Area Manager role in 1991.