I am an experienced professional with extensive IT change assurance, risk governance, service transition, business relationship and programme / project management skills and capabilities. A determined, pragmatic, and resilient leader, I leverage my business and IT subject matter expertise to both enforce governance adherence and drive continuous improvement. Equally adept at managing senior IT governance and control meetings such as Change Advisory Boards and Incident Committee, and taking a hands on role in change assurance processes and activities. As part of my leadership style I create structured working environments, processes and communications. A proactive problem solver, I work collaboratively with business stakeholders and IT colleagues, creating focus, purpose, and energy across transformation and business as usual environments to deliver positive outcomes, often in high pressure situations. I have strong verbal and written communication skills with the ability to effectively present complex, data driven information to both technical and non-technical stakeholders as part of a proven senior stakeholder management capability. Over the last 12 years I have achieved challenging IT service improvement and risk reduction targets in a complex and diverse estate of legacy, agile and cloud-based technologies. I am a leader who takes accountability for results and outputs not simply activities.