Andy Hemingway

Andy Hemingway Email and Phone Number

Head of Innovation @ Capacity
Ipswich, GB
Andy Hemingway's Location
Greater Ipswich Area, United Kingdom
Andy Hemingway's Contact Details

Andy Hemingway personal email

n/a

Andy Hemingway phone numbers

About Andy Hemingway

As the Head of Innovation at Creovai, I am passionate about leveraging artificial intelligence to develop cutting-edge analytical and conversational tools that drive business transformation. With a career dedicated to fostering innovation and implementing AI solutions, I thrive on creating strategies that enhance operational efficiency and customer engagement.Our newly merged business combines the strengths of two industry leaders to pioneer advancements in AI technology. By fostering a culture of creativity and forward-thinking, I aim to lead our team in revolutionizing the way businesses interact with and interpret data.

Andy Hemingway's Current Company Details
Capacity

Capacity

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Head of Innovation
Ipswich, GB
Website:
capacity.com
Employees:
489
Andy Hemingway Work Experience Details
  • Capacity
    Head Of Innovation
    Capacity
    Ipswich, Gb
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  • Creovai
    Head Of Innovation
    Creovai Jun 2024 - Present
    Creovai is an AI-powered conversation intelligence and real-time agent guidance software solution that enables businesses to improve their customer and agent experience. By delivering real-time agent guidance and prescriptive post-interaction insights on every customer conversation, Creovai empowers contact center leaders to understand what’s impacting the customer and agent experience and take informed action to drive continuous improvement and bottom-line results.Role:- Spearhead innovation initiatives focused on AI-driven analytical and conversational tools.- Develop and implement AI solutions that enhance customer experience and operational efficiency.- Collaborate with stakeholders to identify opportunities for AI integration and drive strategic growth.- Oversee research and development projects to ensure alignment with business goals and technological advancements.- Promote a culture of innovation by encouraging creative thinking and continuous improvement.
    View
  • Awaken Intelligence
    Head Of Innovation
    Awaken Intelligence Jan 2020 - Present
    Ipswich, United Kingdom
    View
  • Awaken Intelligence
    Head Of Development
    Awaken Intelligence Mar 2019 - Jan 2020
    Global
    Responsible for software design, testing and delivery both internally and for global sales. Managing the software development team and quality assurance team
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  • Callscripter
    Development Director
    Callscripter Nov 2012 - Mar 2019
    Lpswich
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  • Callscripter
    Pre Sales Consultant
    Callscripter Feb 2011 - Nov 2012
    Ipswich
    Responsible for providing technical support and solution designs for sales opportunities and assisting in proof of concepts
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  • Callscripter - Part Of The Yonder Digital Group
    Software Trainer
    Callscripter - Part Of The Yonder Digital Group Jan 2009 - Jan 2011
    Global
    Responsible for delivering onsite professional training courses to global customers
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  • Ansaback - Part Of The Yonder Digital Group
    Technical Assistant
    Ansaback - Part Of The Yonder Digital Group Apr 2003 - Jan 2009
    Ipswich
    Responsible to creating and supporting advanced scripting (via bespoke in-house application) for the contact centre environment. Also managing customers on a day to day basis as an account manager and delivery of reporting content.
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Andy Hemingway Skills

Unified Communications Contact Centers Enterprise Software Voip Telecommunications Ivr Professional Services Saas Cti Call Center Cloud Computing Channel Pre Sales Product Development Telephony Consulting Solution Selling Software Design Account Management Crm Call Centers Channel Partners Fat Outsourcing Managed Services Mobile Devices Salesforce.com Customer Relationship Management Software Development Iis

Andy Hemingway Education Details

  • Suffolk College
    Suffolk College
    Software Engineering

Frequently Asked Questions about Andy Hemingway

What company does Andy Hemingway work for?

Andy Hemingway works for Capacity

What is Andy Hemingway's role at the current company?

Andy Hemingway's current role is Head of Innovation.

What is Andy Hemingway's email address?

Andy Hemingway's email address is so****@****o.co.uk

What is Andy Hemingway's direct phone number?

Andy Hemingway's direct phone number is +44 20 3368*****

What schools did Andy Hemingway attend?

Andy Hemingway attended Suffolk College.

What skills is Andy Hemingway known for?

Andy Hemingway has skills like Unified Communications, Contact Centers, Enterprise Software, Voip, Telecommunications, Ivr, Professional Services, Saas, Cti, Call Center, Cloud Computing, Channel.

Who are Andy Hemingway's colleagues?

Andy Hemingway's colleagues are Uttam Kumar, David Smith, Diana Hunigan, Licensing Administrator, Jennifer Edwards, Santosh Biswal, Mary "zannie" Calkin.

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