Business Process Analyst
Current
Jan 2024 - Present
AeroLeads people directory · profile
Andy Lay Email & Phone Number
Business Process Analyst
at
Suncorp Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Business Process Analyst
Location
Greater Melbourne Area, Australia
Company size
Who is Andy Lay? Overview
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Quick answer
Andy Lay is listed as Business Process Analyst at Suncorp Group, a with 12163 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Andy Lay.
Andy Lay previously worked as Customer Development & Retention Team Leader (AAMI) at Suncorp Group and AAMI Customer Value Specialist at Suncorp Group. Andy Lay holds Bachelor Of Exercise And Sport Science from Deakin University.
Company email context
Email format at Suncorp Group
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Suncorp Group
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Profile bio
About Andy Lay
As a Team Leader at AAMI, a division of Suncorp Group, I lead a sales team in a fast-paced contact centre, where we provide insurance solutions to customers across Australia. I have over three years of experience in this role, and I hold two certifications in business process management concepts and process modelling in BPMN, issued by Mentem by UNSW.My core competencies include business process identification, business process modelling notation, communication skills, sales performance, and leadership. I am passionate about improving the efficiency and effectiveness of our sales processes, as well as developing and motivating my team members to achieve their targets and deliver exceptional customer service. My mission is to help AAMI grow its market share and customer loyalty in the insurance industry, by providing innovative and tailored solutions that meet the needs and expectations of our diverse clientele.
Current workplace
Andy Lay's current company
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Suncorp Group
7 roles
Andy Lay work experience
A career timeline built from the work history available for this profile.
Customer Development & Retention Team Leader (Aami)
Nov 2020 - Jan 2024
Aami Customer Value Specialist
Predominantly sales role, taking inbound calls from customers looking to purchase new insurance products (i.e., motor, home, caravan). Occasionally servicing existing customers updating policies and information.
May 2019 - Nov 2020
Department Manager
Similar responsibilities as a shift supervisor but with the added responsibility of a specific department. This included, hiring and interviewing, as well as stock control and ordering.
Dec 2017 - May 2019
Shift Supervisor
Overseeing restaurant operations during my shift. Responsibilities included delegating tasks, resolving conflict, and cash control.
Jul 2015 - Dec 2017
Crew Member
Worked as an all rounder, including front of house customer service, café, and back of house food preparation.
Nov 2012 - Jul 2015
Fitness Coach
Mar 2018 - Nov 2018
Team & coworkers
Colleagues at Suncorp Group
Other employees you can reach at suncorpgroup.com.au. View company contacts for 12163 employees →
EN
Esteban Nielsen
Colleague at Suncorp GroupKenmore Hills, Queensland, Australia
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MG
Maryanne Gaffney
Colleague at Suncorp GroupAustralia
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CC
Colin Cassidy
Colleague at Suncorp GroupNew South Wales, Australia
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KR
Kelly Roger
Colleague at Suncorp GroupGreater Brisbane Area, Australia
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SN
Srijon Nandi
Colleague at Suncorp GroupGreater Brisbane Area, Australia
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RB
Rupa B.
Colleague at Suncorp GroupSydney, New South Wales, Australia
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HE
Holly Ellis
Colleague at Suncorp GroupBrisbane City, Queensland, Australia
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RE
Rohan Evens
Colleague at Suncorp GroupGreater Brisbane Area, Australia
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SC
Sheridan Carey
Colleague at Suncorp GroupGreater Melbourne Area, Australia
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LE
Louise Egan
Colleague at Suncorp GroupGreater Brisbane Area, Australia
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Esteban Nielsen
Colleague at Suncorp GroupKenmore Hills, Queensland, Australia
View →
MG
Maryanne Gaffney
Colleague at Suncorp GroupAustralia
View →
CC
Colin Cassidy
Colleague at Suncorp GroupNew South Wales, Australia
View →
KR
Kelly Roger
Colleague at Suncorp GroupGreater Brisbane Area, Australia
View →
SN
Srijon Nandi
Colleague at Suncorp GroupGreater Brisbane Area, Australia
View →
RB
Rupa B.
Colleague at Suncorp GroupSydney, New South Wales, Australia
View →
HE
Holly Ellis
Colleague at Suncorp GroupBrisbane City, Queensland, Australia
View →
RE
Rohan Evens
Colleague at Suncorp GroupGreater Brisbane Area, Australia
View →
SC
Sheridan Carey
Colleague at Suncorp GroupGreater Melbourne Area, Australia
View →
LE
Louise Egan
Colleague at Suncorp GroupGreater Brisbane Area, Australia
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1 education record
Andy Lay education
FAQ
Frequently asked questions about Andy Lay
Quick answers generated from the profile data available on this page.
What company does Andy Lay work for?
Andy Lay works for Suncorp Group.
What is Andy Lay's role at Suncorp Group?
Andy Lay is listed as Business Process Analyst at Suncorp Group.
Where is Andy Lay based?
Andy Lay is based in Greater Melbourne Area, Australia while working with Suncorp Group.
What companies has Andy Lay worked for?
Andy Lay has worked for Suncorp Group, Mcdonald'S, and Result Based Training.
Who are Andy Lay's colleagues at Suncorp Group?
Andy Lay's colleagues at Suncorp Group include Esteban Nielsen, Maryanne Gaffney, Colin Cassidy, Kelly Roger, and Srijon Nandi.
How can I contact Andy Lay?
You can use AeroLeads to view verified contact signals for Andy Lay at Suncorp Group, including work email, phone, and LinkedIn data when available.
What schools did Andy Lay attend?
Andy Lay holds Bachelor Of Exercise And Sport Science from Deakin University.
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