As a Team Leader at AAMI, a division of Suncorp Group, I lead a sales team in a fast-paced contact centre, where we provide insurance solutions to customers across Australia. I have over three years of experience in this role, and I hold two certifications in business process management concepts and process modelling in BPMN, issued by Mentem by UNSW.My core competencies include business process identification, business process modelling notation, communication skills, sales performance, and leadership. I am passionate about improving the efficiency and effectiveness of our sales processes, as well as developing and motivating my team members to achieve their targets and deliver exceptional customer service. My mission is to help AAMI grow its market share and customer loyalty in the insurance industry, by providing innovative and tailored solutions that meet the needs and expectations of our diverse clientele.